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Member Services Associate, Care Center Representative

Headquarters Office, 625 State Street, Schenectady, New York, United States of America Req #347
Thursday, October 31, 2019
Be a part of the transformation at MVP Health Care®. MVP Health Care is a nationally-recognized, regional not-for-profit health insurer. We care for more than 700,000 members across New York and Vermont and are powered by the ideas and energy of more than 1,700 employees. We employ talented people with diverse backgrounds and experience to make health insurance more convenient, more supportive, and more personal. The question we ask many times each day is: “how can we help you?”, which speaks to a philosophy that sets us apart as a health insurance company. The customer care staff who work with our members and health care providers make a positive difference in peoples’ lives. If you’re ready to join a thriving, mission-driven company where you can create your own opportunities—it’s time to make a healthy career move to MVP.

Status: Full-time, Exempt: No

This position is responsible for addressing member/subscriber/provider inquiries, questions and concerns in areas including enrollment, claims, benefit interpretation, and referrals/ authorizations. Most of your day will be spent making contact by telephone.  You also may have some in-office contact and written correspondence/ e-mail with our customers as needed. Representatives may handle a variety of insurance types including HMO, POS, PPO, ASO, Indemnity, NY and VT Exchange plans, Medicare and Medicaid.

Qualified individuals will possess the ability to work in a fast-paced environment and deal with challenges inherent in a call-center atmosphere. The ideal candidate is motivated and accountable to self and the team, a problem-solver, takes feedback well, has excellent people skills, a positive attitude and enjoys working with people, striving to deliver excellent customer service on each call.

We are planning for a new class of Reps to be hired January 2020.  We will provide 4- 5 weeks of paid training in a classroom setting. Training will be held Monday – Friday from 8:30 a.m. – 4:30 p.m. We will be happy to train you, but you must come in with great customer service skills – those we can’t train!  Following training, individuals will have a regular work schedule of Monday – Friday, 9:00 a.m. – 5:30 p.m. or 9:30 a.m.- 6:00 p.m.  This position and the training for it requires regular attendance and may offer the opportunity for overtime during our open enrollment season, January and February.  Performs other duties as assigned.


Minimum Education:

High School diploma or equivalent when possesses customer service employment experience.

Post high school education (Associates degree, college courses) preferred.

Minimum Experience:

Successful customer service experience and relevant office experience. 

Experience in positions where adherence to strict confidentiality is required.

Healthcare, health insurance experience preferred.
Call Center experience preferred. 

Required Skills:

•Excellent telephone/communication skills 

•Strong problem-solving skills accompanied by effective written and verbal communication skills

•Demonstrated excellent customer service skills including superior accountability and follow through 

•Demonstrated PC skills using Microsoft applications

Preferred Skills:

•Bilingual (Spanish speaking) preferred

•Familiarity with healthcare benefits and/or medical terminology

•Strong PC skills 

MVP Health Care is an Affirmative Action/Equal Opportunity Employer (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at

Other details

  • Job Family Customer Service
  • Pay Type Hourly
  • Headquarters Office, 625 State Street, Schenectady, New York, United States of America