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Professional, Knowledge Management & Instructional Design (CRM)

Headquarters Office, 625 State Street, Schenectady, New York, United States of America Req #271
Thursday, August 29, 2019
Be a part of the transformation at MVP Health Care®. MVP Health Care is a nationally-recognized, regional not-for-profit health insurer. We care for more than 700,000 members across New York and Vermont and are powered by the ideas and energy of more than 1,700 employees. We employ talented people  with diverse backgrounds and experience—tech people, numbers people, even people people—to make health insurance more convenient, more supportive, and more personal. If you’re ready to join a thriving, mission-driven company where you can create your own opportunities—it’s time to make a healthy career move to MVP.

Status: Full-time, Exempt    

This role works with the CRM staff, Marketing & Communications, Business Areas, and the IT Development team to develop the training program for specific CRM initiatives and applications. This position will design, write, and develop instructor-led and technology delivered courses using content developmental tools and will work with business experts to refine course content based on process and training needs, while meeting MVP brand and communication standards. The Instructional Designer will implement and follow a systematic design process for effective and efficient learning and will work closely with staff to integrate best practices in developing technology-enhanced and blended courses. In addition to the content itself, the role will also deliver training and assist with developing appropriate program evaluation measures in order to assess the effectiveness of each training module; such as knowledge checks and course assessments. The Instructional Designer provides outstanding service and contributes to the organization’s vision of MVP is making health insurance more convenient, more supportive, and more personal.

Minimum Education: BA or BS degree in a relevant field such as instructional technology, educational technology, or equivalent combination of education and professional work experience.

Minimum Experience: • 3+ years of instructional design and/or knowledge management experience. Able to provide a portfolio of training user guides, presentations decks, and other supporting material. • 3+ years' experience developing blended learning, including online, on-demand courses, as well as live webinars and other instructor-led learning. • Experience with eLearning authoring • Experience communicating technical information to a variety of audiences • Proven ability in developing engaging and effective training curriculum to provide essential knowledge and enhance user adoption. • Knowledge of instructional design theory and learning principles. • Advanced experience with Microsoft Office Word, PowerPoint, and Excel. • Demonstrated competency in areas of interpersonal skills, writing skills, effective communication, facilitation, coaching, organization skills, and presentation skills.

Desirable Experience: • 3+ years’ experience with a major CRM system as a trainer, instructional designer, or SME. • A detailed understanding of workflows and system configuration. • Microsoft Dynamics CRM certifications • Understanding of health care insurance industry • Establishing learning and performance metrics and measurements (ROI & Benchmarking) • Applying or supporting knowledge management tools in effecting culture, organizational behavior, and business processes. • CKM (Certified Knowledge Manager) certification • Experience with HTML and UI/UX Design • Experience with agile development methodologies

Required Skills: • Superior communication skills both written and verbal • Interpersonal skills and ability to work with all levels of the organization • Ability to manage multiple assignments simultaneously with a high level of autonomy and independence • Strong leadership skills with ability to function tactically with business areas but is also comfortable with senior level presentations • Flexibility and adaptable personality to handle shifting needs, evolving priorities and urgent situations that arise • Strong attention to detail & organizational skills (excellent proofreading and editing skills). • Ability to learn and apply new concepts quickly • Ability to meet tight deadlines • Ability to collaborate across teams • Ability to tolerate stress • Ability to be creative and think outside the box • Ability to work independently and as part of a team


MVP Health Care is an Affirmative Action/Equal Opportunity Employer (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at

Other details

  • Job Family Claims/Operations
  • Pay Type Salary
  • Headquarters Office, 625 State Street, Schenectady, New York, United States of America