Intern, CRM Operations
Intern – Operations, Hourly
The CRM Intern will support the implementation of a new CRM solution at MVP. The project will focus on researching, validating and assembling a proposed business plan focused on addressing and rationalizing digital servicing and engagement capabilities within our CRM program for MVP prospects and members. The project will study and assemble recommendations for self-service capabilities and value-added content and functions for our member portal and mobile (including mobile app) experience. Examples could include bill payment capabilities, communications preference management, requesting a copy of an ID card, a routine eligibility inquiry, etc. Additionally, outbound, targeted, multi-channel marketing campaigns in support of these capabilities will be captured, drafted and assembled into a backlog where MVP could act on executing the campaign(s). Ultimately, the project will be completed when the student and team can present their proposed business cases to MVP’s CRM Executive Steering Committee for consideration.
Other outcomes include:
Proposed business plan, fully drafted and finalized
in advance of presenting to CRM Executive Steering Committee
Internal cross-functional stakeholder interviews and
External research compiled and composed and
specifically related to health insurance member and prospect consumer behavior,
digital servicing desired capabilities and opportunities for more interaction
with the health plan.
Participation in a Bachelor’s degree or Master’s degree program is required.
Excellent communication skills (written and oral)
Strong writing skills
Attention to detail
Excellent organizational skills
Ability to work in a deadline driven environment
Self-directed and motivated
Knowledge of Microsoft Word, Excel, PPT
MVP Health Care is an Affirmative Action/Equal Opportunity Employer (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at firstname.lastname@example.org.
- Job Family Claims/Operations
- Pay Type Hourly
- Headquarters Office, 625 State Street, Schenectady, New York, United States of America