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Membership Representative

Downtown YMCA, 512 Lamar Street, Fort Worth, Texas, United States of America Req #64
Wednesday, January 22, 2020
YMCA of Metropolitan Fort Worth Employment Application
The Amon G. Carter, Jr. Downtown YMCA impacts lives every day. We are a leading non-profit committed to strengthening community through youth development, healthy living and social responsibility. We are currently looking to expand our membership team by adding a Member Service Representative who will be responsible for providing excellent customer service to our members above all else. The ideal candidate will respond to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. This position is for an individual who can build relationships with others, connect members with other members, conduct interviews and/or tours responsive to needs of prospective members, and sell memberships.

Additional Essential Functions:
 
- Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.  
-  Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.

- Applies all YMCA policies dealing with member services.

- May hand out locker keys and towels; may monitor the locker rooms as required.

- Performs other duties as assigned.

This job description is not intended to be all inclusive. It is understood that the employee will also perform other reasonable association duties and will be responsible for implementation of the policies, procedures and standards established by the Metropolitan Board, the branch Board of Managers and the Association Leadership. Job descriptions are reviewed periodically and may be revised at the discretion of management. This job description is not a written or implied contract.

Other details

  • Pay Type Hourly
  • Downtown YMCA, 512 Lamar Street, Fort Worth, Texas, United States of America