Manager on Duty

YMCA Buffalo Niagara is looking for talented individuals with a passion for the YMCA mission and cause, an understanding of YMCA programs and services, and whose everyday priorities are a reflection of the core YMCA values of caring, honesty, respect, and responsibility.

YMCA Buffalo Niagara is an equal opportunity employer committed to valuing diversity and practicing inclusion.

POSITION SUMMARY:

Delivers excellent member service by creating an environment that is safe, member-centric, friendly, courteous, and highly efficient. This position provides leadership to staff in the facility by adhering to our guiding principles, enforcing policies and procedures, and supporting the member service desk.

GENERAL WORK SCHEDULE:

40 hours per week.  Must be available to work evenings and weekends.

Positions are available at the Independent Health YMCA and the Lockport YMCA.

BENEFITS:

Free health insurance, employer paid group term life insurance at 1x salary, employer paid long term disability, EAP through Child & Family Services, and various voluntary benefit options.

Employees are immediately eligible to enroll and contribute to the Y Retirement Fund 403B plan and will receive a 12% employer paid Y Retirement Fund contribution after eligibility requirements are met.

There is a generous paid time off program, which includes personal time off, holidays, and sick leave.

All employees receive a complimentary YMCA Buffalo Niagara family membership and program discounts.

Other benefits include leadership development opportunities and career advancement.

ESSENTIAL FUNCTIONS:

1.    Manages time between working front desk operations and overseeing activities throughout the facility including quality control, member and staff safety, and member engagement and satisfaction.

2.    Processes membership transactions including sales, member check-in, and tours. 

3.    Maintains current knowledge of all YMCA programs, facilities, and services.

4.    Provides leadership and direction to staff. Monitors staff coverage throughout the facility, adjusting where needed. Manages the process for staff call-offs.

5.    Responds to and resolves member concerns or complaints. Identifies appropriate solutions and ensures member satisfaction.

6.    Provides leadership in emergency situations. Ensures that accident/incident reports are completed and distributed.

7.    Provides initial discipline to employees when necessary. Reports department concerns to the appropriate director.

8.    Ensures that all members are out of the facility at closing, all areas are neat and organized, and the building is locked and secured.

9.    Completes and distributes the MOD report at the end of each shift, reporting the day’s activities and observations for the benefit of the Association.

10.  Participates as a team member during special promotions and annual campaigns.

11.  Attends training sessions and staff meetings as required.

12.  Performs other duties as assigned. 

QUALIFICATIONS:

1.    High School Diploma or G.E.D. required.

2.    1 to 3 years working in health and wellness, hospitality, or a customer service-related field is preferred.

3.    Skills in problem solving, conflict management, and conflict resolution.

4.    Able to relate effectively to diverse groups of people from all social and economic segments of the community.

5.    CPR/AED and First Aid certification is required within 90 days of employment. Certifications must be kept current during employment.

6.    Proficiency in YMCA software platforms and computer programs.