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285 Sand Island Access Rd, Honolulu, HI 96819, USA Req #281
Monday, May 4, 2020

Position Summary Description:

The Training Specialist is responsible for creating, conducting and managing instructor-led training (ILT) courses and eLearning curriculum utilizing industry standards and best practices.  The Training Specialist will assist with the planning, design, implementation and coordination of all programs that educate, develop, motivate, and empower employees while ensuring the objectives and goals of the organization are achieved.

Essential Duties and Responsibilities:

Instructor-Led Training

  • Designs and delivers engaging content for internal training programs including, but not limited to:
    • Customer Service
    • Sales
    • Mission, Vision and Core Values
    • Product Knowledge
    • Supervisor/Management Development
    • Professional Development
  • Utilizes knowledge of industry best practices to author curriculum, create learning activities, deliver training, and measure results.
  • Conducts all classes in a professional and effective manner that benefits the learner and the organization. Can adapt to various learning styles, is comfortable applying adult learning theory, and can incorporate elements to address learning challenges. 
  • Facilitates learning using a variety of instructional techniques and formats including exercises, group discussions, eLearning, gamification, videos, etc.  
  • Utilizes learning tools that capitalize on the latest industry trends and techniques to maximize participant engagement and knowledge retention.
  • Assists with the scheduling of classes based on organizational and employee needs, markets scheduled classes, monitors and promotes registrations, tracks class completion history, and oversees related logistics that support employee attendance and involvement in learning opportunities.
  • Assists with the maintenance of company training programs, monitors program effectiveness, and recommends suggestions for improvement.
  • Reviews programs to ensure all materials are current, accurate and relevant.
  • Ensures sufficient inventory of training materials and supplies.

eLearning Program Development & Data Management

  • Utilizes eLearning software to author, edit, and publish online and computer-based training (CBT).
  • Assists with the integration of video and other blended learning techniques to create a well-rounded learning experience.
  • Keeps abreast of new technology and proactively seeks out ways to leverage new concepts to further the learning objectives of the organization.
  • Promotes alternative learning experiences within the organization, including interactive CBT, video integration, and gamification.
  • Proactively searches for and recommends additional ways to leverage data systems to streamline processes and contribute to a positive learner experience.

  • Additional Duties

    • Processes internal and external training enrollment, issues confirmations, and monitors progress relating to leadership development training.
    • Creates and updates departmental documents as needed, including forms, internal user guides, training policies and guidelines. 
    • Provides administrative support for department programs
    • Keeps abreast of current operational policies and procedures, as well as compliance or regulatory changes that affect the industry and utilizes training background to assist with internal communication and education.
    • Proactively searches for ways to provide added-value to the organization, employees and customers.

    Education/Training and Experience

    Two to three years experience in the design and delivery of training interventions, in a business setting, to audiences at various organizational levels or equivalent preferred.

    One to two years experience in customer service industry or related experience.

    Knowledge of food service industry preferred.

    We are a Drug-Free Workplace and Equal Opportunity Employer.

    Other details

    • Pay Type Salary
    • 285 Sand Island Access Rd, Honolulu, HI 96819, USA