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Customer Service Coordinator

Fort Drum, NY, USA Req #6143
Tuesday, May 19, 2020
WinnCompanies is searching for a quick-learning multitasker to join our team at our Maintenance Solutions Center located on Fort Drum for the position of Customer Service Coordinator.  In this role, you will be responsible for providing exceptional customer service in handling calls and scheduling all service orders for our residents. You will receive and record service requests, handle customer questions and concerns, and properly code and dispatch non-work order requests, including proper documentation and escalation when necessary. 
 
Responsibilities
  • Provide excellent customer service to residents, technicians, and project site team members in a fast paced environment
  • Receive service requests via online, email, or calls from residents
  • Handle all calls including troubleshooting and scheduling resident service request needs
  • Identify repeat, reoccurring, or outstanding requests and take appropriate action to escalate and resolve
  • Prioritize calls according to urgency and importance
  • Monitor voicemails, ensuring calls are returned and queues are cleared by the end of each day
  • Handle customer questions and concerns regarding service requests
  • Dispatch and schedule pest control work orders 
  • Schedule support for Deployed Spouses Program
Requirements
  • High school diploma or GED
  • 1-3 years similar experience
  • Excellent customer service and communication skills
  • Ability to adapt and prioritize within a fast paced environment
  • Highly proficient in Microsoft Office and scheduling/work order service ticket platforms
Preferred Qualifications
  • 1-3 years customer service or call center experience
  • Proficiency in YARDI or other similar industry software
  • Military understanding
About Us
 

With 3,000 team members working across 500+ locations in 22 states and D.C., WinnCompanies is the #1 manager of affordable housing and a leader in developing and managing mixed-use properties, market rate properties and military housing.


Operations, sales, compliance, maintenance, marketing, IT, HR, accounting and finance. No matter your passion, your work at Winn will impact people who are more than just residents to us. They’re individuals, families and heroes.

 

Watch this short video for a sneak peek at what it’s like to work at WinnCompanies.

  • Fort Drum, NY, USA