CCW/Customer Care Worker (SHS673)
Volunteers of America, Inc. (VOA, Inc.) is a national, faith-based human services organization that was founded in New York City in 1896 and has remained at the forefront of social service ever since, helping individuals and families in need overcome obstacles to living safe, healthy and productive lives in the community. The largest of the affiliates, Volunteers of America-Greater New York (VOA-GNY) serves tens of thousands of men, women, and children in need every year, through 80 programs staffed by 1,300 skilled and dedicated staff, throughout New York City, Westchester County and Northern New Jersey.
VOA-GNY’s life-changing, often life-saving work impacts the lives of individuals and families who are homeless and those at risk of homelessness, families recovering from domestic violence, children with developmental delays, individuals living with HIV/AIDS or behavioral health issues, older adults and veterans struggling to reintegrate. VOA, Inc. is one of the largest providers of permanent, supportive housing in the United States. VOA-GNY is the largest provider of supportive housing for veterans in New York, and is committed to addressing the needs of the community with compassion, creativity, respect, and therapeutic models that inform our work.
Within program and agency procedures, functioning as a key member of the operations team, the Customer Service Worker meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Customer Service Workers perform a wide variety of tasks including engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments and ensuring client adherence to rules and program activities.This position works with assisting homeless individuals.
The position requires 60 college credits, or high school diploma or GED with at least two years of relevant experience. Clean and valid driver’s license. Must maintain agency authorized driver status.
Oversee client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines
Accept new clients in electronic records database. Issue meal cards, mail, medication, lockers and toiletries. Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior. Provide optimal customer service
Provide emergency response including crisis management, first aid, CPR and fire response as needed. Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager.
Complete Incident Reports as outlined by the Program Manual and Funder guidelines
Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth and update log book. Drive agency vehicles to transport clients, if assigned
Perform related tasks as needed
- Pay Type Hourly
- Required Education High School
- Job Start Date Monday, December 2, 2019
- Randalls and Wards Islands, New York, NY, USA