Apply Now

000480 - Document Management - Supervisor, Operations

Westlake, OH 44145, USA Req #346
Thursday, January 23, 2020
Equity makes a difference in our client’s lives by helping them reach financial freedom through the inclusion of Alternative Investments and educating clients on the options available. We have a world class online investing portal called myEquity that helps clients manage their accounts and Equity University is the ultimate resource for wealth building and self-directed IRA investing education. You will have the rewarding opportunity to help our clients navigate the world of non-traditional investing.Equity also has a strong value based culture where associates are asked to be innovative, do the right thing for our clients and all within a fun and supportive environment. Our leaders come from a wide variety of well known organizations in the Banking, Investment and Operations industries and are all committed to the growth and development of our associates.

The Supervisor, Document Management performs day-to-day management of the operational functions related to all incoming mail, document imaging and safekeeping functionalities. Supports the goals and objectives of ETC leadership, collaborates effectively across the organization, and provides an excellent client experience.



• Monitors and coordinates the operations workflow and assists the team members with escalated issues

• Reviews transactions and related documents and verifies work processed to ensure completeness and accuracy and conformance to established service levels and applicable procedures

• Maintains oversight to identify exceptions, monitor quality and ensure completeness

• Establishes, monitors, and communicates team and individual productivity targets

• Develops, implements and improves team processes and procedures

• Reviews and interprets daily, weekly, and monthly metrics

• Ensures all functions are performed in accordance with departmental procedures and Service Organization Control (SOC) compliance

• Coaches team members and provides applicable feedback and training opportunities

• Collaborates across the organization to achieve, team, department, and overall business commitments



• Coordinates with Team Leads to establish team schedules and maintain appropriate coverage • Manages special projects within the team and supports projects and initiatives across the organization

• Assists with the annual budget process

• Maintains a positive, productive, and professional work environment

• Forecasts staffing needs and plans accordingly

• Hires high-quality, best-fit candidates

• Performs other duties as assigned



Education and Experience:

• Associate degree in business or related field; three (3) years of experience in financial services industry may be considered in lieu of a degree

• Bachelor’s degree in business preferred

• Retirement product knowledge or financial services industry experience PROFESSIONAL



• None required



• Intermediate level proficiency in Microsoft Office

Equity Trust Company is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type Salary
  • Westlake, OH 44145, USA