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Family Advocate - Head Start

Cleveland, OH, USA Req #513
Friday, January 17, 2020


The Family Advocate serves as a liaison between families, The Center staff,
service area personnel, and community resources. Develops positive
relationships with caregivers and provides high quality, responsive direct
services to promote the achievement and well-being of each family member
directly involved in the life of children enrolled in the Early Learning
program. Responsible for facilitating Family and Community Partnerships and
assistance with Program Governance and ERSEA (Eligibility, Recruitment, Selection,
Enrollment and Attendance) activities. The Family Advocate is assigned to
support a specific Early Learning center and is an active member of the Family
Support Team, and has a dotted line supervision to the Family and Community
Engagement Manager.


* BA/BS degree in Human Services related field.

* Experience in social work setting preferred.

* Able to work occasional evening / weekend hours.

* No record of child abuse or moral turpitude as determined by background check
based on fingerprints.

* Valid Ohio driver’s license and access to an insured vehicle is required.


* Capable of developing and sustaining positive relationships with family
members, staff and community partners.

* Must have the ability to work in a multi-disciplinary team within the public
school environment.

* Good oral and written communication skills.

* Must be professional, flexible, dependable and able to observe highest level
of confidentiality.


* Certification in CPR/First Aid, Communicable Disease, Child Abuse and Neglect
Prevention required upon hire.


* Link families enrolled in the Early Learning program to The Centers and
community resources; provide or make referrals according to need.

* Complete family assessment within 90 days of enrollment and facilitate the
Family Partnership Agreement process. Assist parents in setting goals, check
status according to required timelines.

* Conduct home visits as needed to address attendance concerns, complete
enrollment, and/or family services paperwork.

* Support families in making a smooth transition into programs; connect them
with appropriate staff, assist them with obtaining publically funded childcare
benefits and navigating the Electronic Child Care system.

* Create opportunities for parent and family engagement and integration across
all service areas

* Lead monthly parent activities; in conjunction with the Site Manager, plan
and support parent leadership.

* Establish cooperative relationships with local businesses, agencies and
community organizations to create linkages for the families to community
resources, produce enrollment opportunities, solicit support of the program and
many activities and create opportunities for volunteering and employment for
families. Maintain current Community Partnership Agreements.

* Proactively lead recruitment efforts to ensure funded enrollment goals are
met at both the site and throughout the agency; engage staff and parents for
site-specific and organizational-wide efforts.

* Support families in achieving attendance goals and participating in volunteer

* Complete all enrollment documentation including those related to eligibility

* Maintain complete and accurate child and family files in a timely manner; log
contact notes, record family health information.

* Track and report attendance daily to ensure average daily attendance can be
analyzed and reported monthly. Provide support to ensure barriers are removed
for families with an average daily attendance rate below 90%.

* Maintain center compliance in the Family Support service area and submit all
documentation to the Family & Community Engagement Manager and other
service areas as needed.

* Other duties as assigned


This job operates in a professional office environment. This role routinely
uses standard office equipment. While performing the duties of this job, the
employee is regularly required to speak and hear. The employee is frequently
required to sit for extended periods of time, stand, walk, use hands and
fingers, and reach with hands and arms. It requires the ability to lift files,
open filing cabinets and bend or stand on a stool as necessary. Travel and work
outside of normal hours may be required for meetings, presentations, trainings
and other events.

This job description is not intended to be a complete list of all
responsibilities, duties or skills required for the job and is subject to
review and change at any time, with or without notice, in accordance with the
needs of The Centers. Since no position description can detail all the duties
and responsibilities that may be required from time to time in the performance
of a job, duties and responsibilities that may be inherent in a job, reasonably
required for its performance, or required due to the changing nature of the job
shall also be considered part of the jobholder's responsibility.

Other details

  • Pay Type Hourly
  • Cleveland, OH, USA