Job Posting Banner White
Apply Now

Student Success Advisor

South University Pittsburgh, PA, 1250 Penn Avenue, Pittsburgh, Pennsylvania, United States of America Req #451
Wednesday, February 12, 2020

What's next for you is the first priority for us! With over 45 programs from associate to doctoral degrees, South University is a private, nonprofit institution dedicated to providing educational opportunities that spark the intellectual, social and professional development of a diverse student population. 


Our 120-year story—past, present and future—is a history formed by the many individuals who have developed the education and spirit of community that have become our pledge to the students, faculty, staff, alumni and supporters of South University. Online and at our 8 locations and 2 learning sites, we take pride in our welcoming environment; one-on-one support and personalized attention that helps students define goals and identify the means to pursue them. Our small classes feature hands-on experiences that not only shape students’ skills and excellence in their chosen fields but also shape their characters through encouraging community involvement, volunteerism and the pursuit of life-long learning.  


Visit today to learn more about what makes us stand apart as a place to Belong, Believe and Become, a place where you can make a difference in the lives of students eager to learn and grow.


South University, the right direction for a brighter future.







Tuition Assistant Program

Long/Short Term Disability

Life Insurance

Employee Assistance Program


Generous Paid Time Off

12 Paid Holidays

* includes domestic partner coverage




This position is responsible for providing student centered financial and academic counseling through the student lifecycle and for ensuring the delivery of effective and quality service to students in the following areas: financial planning and packaging, course scheduling, timely response to requests for information, at risk student interventions and referrals to University resources. This is done through adhering to Federal/State regulations for awarding financial aid, advising students of University’s policies and procedures, and collaborating with Enrollment, Faculty, Program Directors, and University Support Services on the student’s behalf.This position provides comprehensive support services and serves as the primary advocate for the assigned student body.


  • Assist students and parents with understanding and completing all forms and providing relevant documents related to financial aid

  • Create financial plans for assigned students in compliance with institutional policies and Federal regulations, communicate the plan to students and parents , and effectively explain rights and responsibilities for each aid source.

  • Negotiate payment plans.

  • Demonstrate proficiency in timely collections and disbursement of aid.

  • Maintain accurate records and demonstrate file compliance through Training Assessments

  • Develop course schedules for new, continuing, transfer and reentry students aligned with course sequencing in the curriculum and provide advisement focused on academic progress toward graduation

  • Maintain direct contact with assigned students via phone and e-mail; monitor student’s attendance, grades, academic progress, and financial responsibilities, and develop success plans for students experiencing challenges in collaboration with faculty, academic leadership and University support services.

  • Demonstrate proficiency with understanding and communicating policies in the University Catalog, Student Handbook and Programmatic Handbooks as they relate to assigned students, such as Satisfactory Academic Progress Policy, Attendance Policies, Academic Integrity/Academic Honesty Policies, Conduct Policies and Appeals Procedures.Provide guidance for academic procedures such as grade challenges or appeals.

  • Facilitate new student’s acclimation to the academic environment prior to the first class by providing an overview of the on line classroom and reviewing graduation progression options.Audit student academic records regularly and determine progression towards and candidacy for graduation.

  • Meet or exceed all Key Performance Indicators.

  • Complete all required training modules within 30 days of assignment.

  • Other duties as assigned by supervisor.


  • Bachelor’s degree in a related degree required

  • Previous experience working with and technical knowledge of student financial aid programs

  • Knowledge of Federal, State or commercial loan programs

  • Excellent written and verbal communication skills

  • Strong interpersonal skills with student and faculty populations

  • Effective organizational and problem resolution skills.

  • Ability to communicate and effectively act as a member of a team.

  • Strong basic computer software (MS Office) skills as well as exposure to more concentrated financial aid/EDE software programs

  • Ability to read, comprehend, and comply with federal and state laws, regulations, and policies pertaining to the provision of student financial aid.

  • Ability to interact effectively as a member of a team and work collaboratively with other departments.

  • Ability to listen to customers (e.g. students, staff, etc.) and to understand and respond positively to their requests

  • Ability to work without close supervision and to set one's own priorities and work schedule


The duties and characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.

Other details

  • Required Education Bachelor’s Degree
  • South University Pittsburgh, PA, 1250 Penn Avenue, Pittsburgh, Pennsylvania, United States of America