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Relocation Consultant III

Independence, OH, USA Req #211
Friday, November 1, 2019

 SIRVA is a leading partner for corporations to outsource their mobility needs, relocating and moving their executives and staff globally. SIRVA offers an extensive portfolio of mobility services across approximately 170 countries providing an end-to-end solution to deliver an enhanced mobility experience and program control and security for customers. SIRVA has a portfolio of well-known and recognizable brands including Allied Van Lines, northAmerican Van Lines, SMARTBOX, and Allied Pickfords. For more information please visit

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!           

The Relocation Consultant III provides essential support to SIRVA’s corporate clients in managing the designated client’s personnel who are relocating for a job assignment.  The Relocation Consultant III is responsible for the daily service delivery of the designated clients’ relocation programs and will serve as the single point of accountability for each transferee’s relocation.  The Relocation Consultant III typically handles relocations involving greater complexity than a Relocation Consultant II.                

• Manage the spectrum of services available to each transferee during the relocation process potentially including: the sale of the transferee’s home, the purchase of a new home, home rental, expense management, movement of household goods, property management, and temporary living.  Interpret the designated client’s relocation policies and procedures and evaluate the different options available to transferees in order to provide advice and consultation based on the particular needs of a transferee.  Use independent judgment to develop solutions to problems that arise with transferees or suppliers during the relocation process.  Primarily provide guidance and advocacy to home owners regarding home sale, finding a new home, equity advances, mortgage services, and other required services.  Proactively works towards share of wallet expansion on each individual move.           
• Communicate with the designated client/SIRVA DGAM/SIRVA MSD regarding special situations, exceptions, escalations, and education.  Provide transferee status updates and reports as requested.
• Coordinate with all internal departments/functions to ensure successful transferee experience.  Review various operational reports to manage caseload, bill and close services, trigger transferee survey, and operationally close files, etc.
• Participate in client/prospect visits and presentations as needed.

• Minimum of 2 years of experience in customer service
• Ability to identify potential problems and develop effective solutions without immediate direction or supervision
• Working knowledge of Microsoft office
• Ability to manage deadlines, multi-task and operate in a fast-paced environment
• Effective problem-solving skills
• Excellent communication skills
• Strong analytical skills
• Strong conflict resolution skills

• High school diploma required
• Bachelor’s degree preferred

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories. It is also SIRVA's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at  If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at and let us know the nature of your request and your contact information.

Other details

  • Pay Type Salary
  • Independence, OH, USA