Director, Global Account Management
SIRVA is a leading partner for corporations to outsource their
mobility needs, relocating and moving their executives and staff
globally. SIRVA offers an extensive portfolio of mobility services
across approximately 170 countries providing an end-to-end solution to
deliver an enhanced mobility experience and program control and security
for customers. SIRVA has a portfolio of well-known and recognizable
brands including Allied Van Lines, northAmerican Van Lines, SMARTBOX,
and Allied Pickfords. For more information please visit www.sirva.com.
SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!
The Director, Global Account Management is directly responsible for managing client relations and account strategy for tri regional global engagements inclusive of intra country domestic services, full assignment management, and global compensation programs.
This position is responsible for the global leadership of tri-regional account management and operations teams.
-Responsible for managing domestic and international client relations, account strategy, trend analysis and upselling new and existing products for existing clients. -Maintain a high level of client satisfaction with program costs and service.
-Maintain and approve client portfolio of revenue and profit projections. -Primary contact to the corporate client in the administration of client’s relocation program. -In collaboration with policy consulting department to research and recommend policy changes as needed to enhance effectiveness of client’s relocation program. -Resolve complex problems for clients to maximize customer satisfaction. -Facilitation of client reporting based on client needs.
-Plan and conduct client reviews and meetings. -Identify opportunities to maximize revenue and propose new services and/increase fees.
-Partner with Managers, Service Delivery, Supply Chain, and Client Finance to achieve client goals by maintaining and measuring metrics through an audit driven environment.
-Communicate policy changes to team.
-Coordinate and lead client update meetings with operations team.
-Partner with implementation team and completes designated responsibilities to ensure successful client transition.
-Act as the main point of contact for client reporting.
-Oversee and Coordinate reporting matrix for clients. This includes documenting data requirements and managing communication with IT/Analytics team.
-Provide support and subject matter expertise for ongoing Operations team training and SIRVA process changes.
QUALIFICATIONS AND PREFERRED SKILLS
-Minimum 5 years corporate client or account management experience required
-Minimum 2 years of US domestic and/or international relocation management experience, including operational management experience preferred
-Minimum 2 years team leadership experience required
-Global Compensation services experience required
-Strong problem solving and conflict resolution skills required
-Strong consultative and analytics skills required
-Excellent oral, written, presentation communication skills
-Excellent project management skills
-Strong negotiation skills
-Good understanding of business application technology
-International travel and work experience preferred
-Strong global cultural awareness
EDUCATION AND CERTIFICATION REQUIREMENTS
-High school diploma required
-Undergraduate degree preferred
-CRP and/or GMS preferred
- Pay Type Salary