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Manager, Business Process Improvment

Oakbrook Terrace, IL, USA; Virtual Req #196
Wednesday, October 9, 2019

 SIRVA is a leading partner for corporations to outsource their mobility needs, relocating and moving their executives and staff globally. SIRVA offers an extensive portfolio of mobility services across approximately 170 countries providing an end-to-end solution to deliver an enhanced mobility experience and program control and security for customers. SIRVA has a portfolio of well-known and recognizable brands including Allied Van Lines, northAmerican Van Lines, SMARTBOX, and Allied Pickfords. For more information please visit

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!           

Leads, coaches, recruits, and develops a team of Industrial Engineers, Continuous Improvement experts, technical specialist(s), co-op/intern(s) to provide analytical decision-making support for SIRVA senior executive leadership related to business process improvements.


-Applies comprehensive knowledge of industrial engineering, lean / 6 sigma, and consulting in order to ensure that the appropriate methodological approach, measurements, tools, and quantitative techniques (e.g. analytical modeling, statistics, process flow / value stream analysis, lean, etc.) are applied in bringing projects to completion.  This function often calls for the derivation and application of new or unique analytical approaches. 

-Initiates engagements with clients and strategic partners to proactively identify improvement opportunities, particularly in the areas of productivity/process improvement, operational planning support, labor efficiency, and value optimization.

-Actively collaborates with SIRVA team members to develop, communicate, and deliver upon a departmental strategic plan. 

-Assigns personnel and manages the planning and direction of departmental projects. 


  • 5-7 years of applied industrial engineering or equivalent experience (e.g, management consulting, lean practitioner) required

  • 5-6 years’ experience performing operational analyses required

  • Expertise in utilizing Lean/Six Sigma tools required

  • Leadership experience in management consulting or continuous improvement preferred

  • Demonstrated superior analytical ability and creative problem-solving skills

  • Demonstrated superior conceptual thinking skills

  • Ability to work in a fast-paced environment and under changing conditions

  • Demonstrated excellent interpersonal skills, including ability to partner with others and deal with multiple priorities and differing points of view in a challenging operational environment

  • Strong coaching/mentoring skills

  • Demonstrated strong project management skills, including the ability to manage multiple tasks simultaneously and lead complex, cross-functional teams

  • Demonstrated excellent verbal and written communication skills

  • Proven strong PC skills including spreadsheets, databases, and presentation graphics software

  • Willingness to travel to client locations for project work

  • Willingness to support a 24/7/365 Moving and Relocation operation which includes periods of high demand (weekends, holidays, summer peak)

  • Broad understanding of service operations with a focus on the moving and relocation industry

Education and Certification Requirements

  • Bachelor’s degree in industrial engineering or related technical and/or business degree(s) required
  • Master’s degree in Industrial Engineering, Operations Research, Business Administration preferred
  • Black Belt Certification (desired)
SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories. It is also SIRVA's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at  If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at and let us know the nature of your request and your contact information.

Other details

  • Pay Type Salary
  • Oakbrook Terrace, IL, USA
  • Virtual