Corporate Housing Specialist
SIRVA is a leading partner for corporations to outsource their
mobility needs, relocating and moving their executives and staff
globally. SIRVA offers an extensive portfolio of mobility services
across approximately 170 countries providing an end-to-end solution to
deliver an enhanced mobility experience and program control and security
for customers. SIRVA has a portfolio of well-known and recognizable
brands including Allied Van Lines, northAmerican Van Lines, SMARTBOX,
and Allied Pickfords. For more information please visit www.sirva.com.
SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!
Provides corporate housing assistance to relocating employees and external prospects, using a network of housing providers and inventory units, manages the customer experience, with maintenance request, extensions and explanation of the corporate housing process and expectations. Establish direct communication with the relocation counselor for exceptions to the relocation policy in addition to keeping the counselor informed on the stages of the transferee’s progress on securing housing.
• Provide ongoing customer service on existing reservations; including resolving maintenance issues and obtaining proper approvals from the client for direct bill or billing info from the transferee. Responsible for scheduling the move-out consultation and supporting with pre-departure questions.
• Establish contact with the transferee and determine or re-confirm transferee’s temporary housing needs. Provide policy counseling if required by the client. Set expectations with transferee on the corporate housing process. • Conveys needs/desires to Regional Tenancy Manager in-order to ensure that the housing options meet the EE’s housing criteria. Maintains close communication during the housing selection process to ensure that questions/concerns are responded to in a timely manner and options are not lost due to slow communications.
• Work with the expense management/billing to ensure billing accuracy and thorough file audits post arrival and post-departure. Support with monthly utility audit function. • Other duties as assigned: Cross-training the Housing Coordinators, oversee Client project in Sharepoint/ act as primary client contact. Manage the collection of client-paid rent/fees. Running various reports upon request. Supporting with special audits at Account Manager’s discretion. Keep the account manager abreast of all issues/problems.
Strong customer service experience preferred
Ability to multi-task
Strong written and oral skills
Ability to follow-up and follow-through
Confidence and decisiveness
- Pay Type Salary
- Fort Wayne, IN, USA
- Independence, OH, USA
- New York, NY, USA
- Oakbrook Terrace, IL, USA
- Plymouth, MN, USA
- St. Louis, MO, USA