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Dispatcher

101 E Washington Blvd, Fort Wayne, IN 46802, USA Req #185
Friday, September 27, 2019

 SIRVA is a leading partner for corporations to outsource their mobility needs, relocating and moving their executives and staff globally. SIRVA offers an extensive portfolio of mobility services across approximately 170 countries providing an end-to-end solution to deliver an enhanced mobility experience and program control and security for customers. SIRVA has a portfolio of well-known and recognizable brands including Allied Van Lines, northAmerican Van Lines, SMARTBOX, and Allied Pickfords. For more information please visit www.sirva.com.
 

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!           


The Dispatcher acts as a liaison between various service providers in SIRVA’s supply chain. Dispatchers are assigned a group of van line Agents and drivers and ensure they are compliant with all operational rule sets. They are responsible for solving problems with assigned loads and maintaining data integrity across all operating platforms.
 

Responsibilities
 

-Answer inbound automatic call distributor (ACD) calls and emails to provide customer service and conflict resolution to our agent network and drivers. This may include shipment updates, relaying orders, weight disputes, service authorizations, shipment overflows and trip delays. Understand and apply company policy to facilitate solutions promoting network efficiency and excellent customer service.


-Monitor and maintain the data integrity of each trip issued. The dispatcher will ensure assigned loads stay on schedule and will look for opportunities to add additional shipments to a driver’s trip considering load and delivery dates, space available and geographies.

-Evaluate processes within Operations to improve efficiencies for all members of business segment.  Suggest improvements to management and follow through with implementation which may include training of fellow employees.


-Other duties and special projects as assigned. May include to working with other departments to investigate accident reports and resolve customer service issues.
 

Qualifications

  • 0-3 years of transportation experience (household goods, general freight, rail, etc.) or experience demonstrating the skills below

  • Required Skills:  Strong verbal and written communication, customer service, teamwork, decision making, ability to work under pressure while still maintaining a high level of professionalism, problem solving, attention to detail, computer skills, organization and a basic understanding of U.S. and Canadian geography

  • Education:  High School diploma or equivalent.  Bachelor’s degree preferred


SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories. It is also SIRVA's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf  If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.

Other details

  • Pay Type Hourly
  • 101 E Washington Blvd, Fort Wayne, IN 46802, USA