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Branch Manager II

St. Paul Branch, 1020 Rice Street, St. Paul, Minnesota, United States of America Req #852
Friday, February 21, 2020

Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you’re looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members.

Is this you? If so, let us know by submitting an application!

Job Description: 
Royal Credit Union is looking for a self-motivated, enthusiastic and high energy individual to lead our St. Paul, and Stillwater, MN branches!  The Branch Manager II is responsible for ensuring that both branches meets organizational, financial, operational, service and growth plans and goals.  The position will oversee all functions of the branch Teller and Member Account Representative operations. They are also responsible for providing a superior level of Member service through ongoing coaching, guiding and motivation of team members. The Branch Manager will lead and maintain highly engaged team members.  This leader must demonstrate and support all Royal Credit Union core values and purpose and volunteer and promote Royal Credit Union in the community to build relationships and business development. Lastly, the Branch Manager II will be responsible for managing, supporting and monitoring Net Promoter Score (NPS) initiatives throughout the office.


Required Experience/Skills:

• Minimum of four years working in financial services with a minimum of 2 years’ experience working with new accounts, loans and loan processing or equivalent loan related experience

• Minimum of two years supervisory experience

• Minimum of three years leadership experience

• Ability to perform a full range of managerial duties of a branch including adherence to all policies, procedures, security and credit union compliance

• Ability to evaluate branch growth opportunities by utilizing reports, operating statements, loan reviews and marketing

• Ability to proactively assess risks and inefficiencies to improve branch operations

• Supervise, lead and mentor team members to achieve service and sales expectations

• Responsible for networking within communities to grow and attract new business. Build and maintain working relationships to increase visibility and volunteer opportunities 

• Responsible for building strong working relationships and communication with peers and supervisors to grow, develop and mentor one another for the benefit of Royal Credit Union

• Communicate and live Royal Credit Union's core purpose, values and organizational culture daily


Preferred Education/Experience/Skills:

• Associate and/or Bachelor’s Degree in Finance, Business Administration, or equivalent

• FiCEP Certification (CUNA Financial Counseling Certification Program) OR other approved financial counseling certification

• Two years’ of Royal Credit Union experience

Work Schedule: 

This is a full time, exempt level position. Work schedule will vary with the hours of the branches

We will be communicating with you by email on the status of your application. Please monitor your email inbox and junk folder for status updates and additional instructions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.


Other details

  • Pay Type Salary
  • St. Paul Branch, 1020 Rice Street, St. Paul, Minnesota, United States of America