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Branch Office Manager

Jacksonville, NC, USA Req #37
Wednesday, March 11, 2020
Omega World Travel is a full service travel company. Our goal is to be the number one resource for every aspect of travel. Our professional team is dedicated to making every travel experience an easy, secure, and successful one. Our services are wide ranging and customized to meet your needs. - Business Travel & Corporate Travel Management (SMMP certified) - Government & Military Travel - International Services - Meetings & Incentives - Convention Housing & Registration management programs - Consultation Services - Technology Solutions - Online Expertise - Fulfillment - Global Network - Leisure Travel & Cruises With 100 locations worldwide and over 420 associates/employees, Omega World Travel is a top ten, privately held U.S. travel management firm integrating technology solutions & multiple services. Omega delivers quality, savings, value AND innovation!

Omega World Travel, one of the leading travel management companies, is looking for a Branch Manager in Jacksonville, NC office location. 


Responsibilities:
• Constantly motivating the travel consultant team to hit their targets and ensure company profitability
• Handling the recruitment, selection and retention of staff as well as staff training
• Communicating with travel consultants and providing encouragement, help and advice
• Dealing with disciplinary matters and customer complaints
• Managing budgets and maintaining statistical/financial records
• Monitoring phone systems and maintaining phone priorities, as determined by call volume
• Selling travel products
• Liaison with travel partners, including airlines, hotels and car rental companies,
• Dealing with customer inquiries and aiming to meet their expectations;
• Overseeing the smooth, efficient running of the business.
 
Required Skills:
• Strong written and verbal communication skills
• Excellent customer service skills
• Strong leadership and team-building skills
• Knowledge of GDS systems; Sabre or Travelport
• Minimum of 5 years travel agency experience

Omega World Travel is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

EOE of Minorities/Females/Vets/Disability/Sexual Orientation/Gender Identity.

Other details

  • Job Family Omega
  • Pay Type Salary
  • Jacksonville, NC, USA