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Sales Support/Retention Specialist

1618 Hanover Pike, Hampstead, MD 21074, USA Req #34
Tuesday, May 12, 2020

Sales Support/Retention Specialist

Position Overview:

  • Answering customer inquiries, scheduling meetings and sales appointments, and following up with customers about their order status.

  • Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.

  • Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.

  • Recording sales trends and liaising with account managers to develop sales strategies.

  • Creating and processing orders in a timely manner, processing requests for rush orders, reviewing pending orders and customer requests to ensure customer satisfaction.

  • Managing customer accounts, following up with customers for administrative purposes, providing troubleshooting assistance for orders, account statuses, and other problems.

  • Performing data entry tasks for sales figures, metrics, and other relevant information as well as maintaining an organized and accessible filing system.

  • Handling administrative duties for the company and its executives and management teams.

Requirements &
Experiential Preferences

 

  • A High School Diploma or equivalent.

  • Experience in administration and high-volume office work may be advantageous.

  • Strong analytical, organizational, and time management skills.

  • Excellent team working, motivational, interpersonal, communication, and customer service skills.

  • The ability to multitask and quickly switch your focus.

  • Computer literacy, Customer back office program, excel, word and typing skills.

  • An understanding of sales principles and customer service practices.

Benefits

  • Medical/Dental/Vision/Life/AD&D

  • Profit Sharing/401(K)

  • Tuition Assistance

  • Paid time off

     

     

    About Us

  • Tevis Propane, LLC., located in
    Hampstead, MD is a successful propane supplier to thousands of residential and
    commercial customers in MD and PA.

    Since
    1932, this family owned business has operated with a team approach and has a
    good local reputation for delivering value to customers.

Other details

  • Pay Type Hourly
  • 1618 Hanover Pike, Hampstead, MD 21074, USA