Gallery Host - Hyatt Place
The Gallery Host creates the Hyatt Place experience for our guests by offering guests a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. Our larger than home environment is the philosophy of Service Essentials:
Greet every guest with a smile
Use the guest’s name at every opportunity
Provide quick and efficient service
Offer assistance and provide options
Thank the guest and invite them back
Act with integrity, honesty and knowledge that promote the culture, values and philosophy of Hyatt Place. Displays dignity and respect of others at all times.
Assist guests with check in and check out processes (verifying registration, address, credit information, balancing bank, and posting charges). Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc.
Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities.
Answer hotel telephones courteously and efficiently following Hyatt Place Standards
Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Be familiar and knowledgeable with the operation of the POS system.
Assist guests with food orders and serves food and beverage items to guests in a friendly, professional and timely manner. Uses suggestive selling techniques. Maintains a clean, organized environment for guests by clearing tables during service.
Follow Hyatt Place operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations.
Assist with other departments within the hotel when necessary to help with guest needs.
Abides by established uniform guidelines.
Our successful Gallery Hosts demonstrate attributes of a great Host by being aware and attentive to our guest’s needs; in addition they create conversations and share a moment thereby making a real connection with our guests.
- Job Family New Jobs
- Pay Type Hourly
- Travel Required No
- Required Education Equivalent Experience
- Bethlehem, PA, USA