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Guest Service Agent

100 Continental Dr, Newark, DE 19713, USA Req #166
Friday, November 15, 2019
Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.

Operate the functional areas of guest registration, bell services, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.

Primary Responsibilities:

  • Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service. * Maintains a “can do” and a “guests first” attitude at all times.

  • Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations.

  • Attends scheduled training sessions within the hotel as dictated by the Hilton brand and the hotel management.

  • Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security and emergency procedures as established.

  • Abide by established procedures for hotel accounting, credit control and handling of financial transactions.

Requirements:

  • Previous hotel Guest Service experience a plus

  • Must be willing to work a variety of day/night and weekend shifts.

  • Must be able to read, write and speak English.

  • Requires strong organizational skills.

  • Must be able to work independently.

  • Able be able to be on your feet for long periods of time.

  • Able to lift at least 20 pounds.

  • Excellent people skills and an energetic personality.

  • Computer experience strongly desired.

  • Cash handling experience

The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others.  Community relationships matter to the team at Meyer Jabara. 

Other details

  • Job Family New Jobs
  • Pay Type Hourly
  • 100 Continental Dr, Newark, DE 19713, USA