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Operations Supervisor

Nashville, TN, USA Req #834
Tuesday, March 10, 2020

Operations Supervisor

Seeking hands-on Operations Supervisor to oversee the daily activities of a branch while promoting a safe and productive work environment and ensuring excellent service to our customers.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

  • Supervise and train all distribution personnel.

  • Monitor Owner-Operator activity and ensure completion of assigned routes.

  • Make sure all Owner-Operators are operating under applicable company, federal and state rules, regulations and operating procedures.

  • Provide cross-training and backup of personnel to assure uninterrupted service in the event of absenteeism and/or vehicle failure.

  • Resolve customer complaints, operational problems and customer service/clerical concerns in a professional and expeditious manner.

  • Monitor weekly service levels and report them to the Branch/Regional Director.

  • Assists the sales department with special requests as outlined by the Branch/Regional Director.

  • Report security problems and emergency situations to proper officials.

  • Collect, account for and file all completed route documentation as soon as available but no less than weekly.

  • Attend weekly branch supervisors meeting.

  • Work with managers/supervisors to innovate new processes and procedures that increase efficiency, service levels and profitability.

  • Manage additional projects and tasks as directed by the Branch or Regional Director.

REQUIREMENTS:

  • 3-5 years’ experience in logistics operations preferred

  • Must possess strong communication skills; written and verbal

  • Ability to negotiate with independent contractors and customers

  • Proficient in Excel and the ability to learn additional applications as needed

  • Excellent time management, organizational and decision-making skills

  • Ability to multitask a must

  • College degree preferred, but equivalent work experience may substitute

Excellent compensation and benefits package offered.

Job Type: Full-time

Other details

  • Pay Type Salary
  • Nashville, TN, USA