Banner Image
Apply Now

Dispatcher Supervisor

Nashville, TN, USA Req #832
Monday, March 9, 2020

Responsible for supervising dispatch personnel and ensures the dispatching of on demand runs. Ensures quality service is provided to each customer. Focuses on maintaining the highest possible percentage of on-time deliveries. Performs operational duties as prescribed by the Manager of Central Operations and Sr. VP Operations to ensure timely completion of special projects. Responds to and reports all security and policy violations to the Manager of Central Operations and Sr. VP Operations.



PRINCIPAL DUTIES AND RESPONSIBILITIES
The below listed duties are not all inclusive.This position must also perform other duties as assigned.


1.Supervise, schedule, and train all dispatch personnel.

2.Complete weekly performance reports.

3.Attend weekly branch supervisors meeting.

4.Know Policies and Procedures for Owner Operators and communicate performance expectations and goals to Owner Operators.

5.Ensure Owner Operators adhere to proper sign on procedures.

6.Dispatch all on demand runs, planning and assigning pick-ups to maximize productivity and customer service.

7.Supportthe Owner Operators in their efforts to complete runs.

8.Ensure delivery times are met according to the customer’s expectations.

9.Anticipate problems and eliminate them through effective planning.

10.Communicate the situation to the customer when a delivery time cannot be met or a significant problem develops during the course of a run. Explain how the situation is being resolved to the customer.Immediately report the situation to the
Manager of Central Operations and Sr. VP Operations.

11.Ensure proper airport procedures are followed.

12.Review and correct any incorrect information in the system in each order.

13.Closely monitor low-producing or marginal Owner Operators.

14.Respond to service failures and immediately report them to the Manager of Central Operations and Sr. VP Operations.

15.Maintain close communication with the scheduling department on scheduled activity to ensure good start-ups of new activity and smooth transitions on changed activity.

16.Assist Customer Service Representatives in answering incoming calls and entering runs into the system as necessary.

17.Dispatch for other branch locations when scheduled or when necessary.

18.Complete documentation/reporting as prescribed by the Manager of Central Operations and Sr. VP Operations.

19.Process miscellaneous projects and tasks as prescribed by the Manager of Central Operations and Sr. VP Operations.


KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:


Education Required:  High school diploma.


Experience Required:  2 years’ supervisory experience and four years’ dispatch experience preferred.


Abilities Required:  Strong organizational skills and the ability to handle and complete multiple tasks simultaneously.
Must be able to handle a high-pressure, fast-paced environment. Must be able to read and understand a roadmap. Extensive knowledge of the city’s streets and zip codes required. Must have a professional demeanor with customers, Owner Operators, and office personnel in person and on the telephone.

Other details

  • Pay Type Salary
  • Nashville, TN, USA