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Montgomery Customer Service Representative - PT

Montgomery, AL, USA Req #386
Friday, November 8, 2019

LSO Final Mile is looking for a part-time Customer Service Rep position.
 

Schedule: Monday – Friday 12:00pm-6:00pm
 

Compensation: $11.00/hour
 

PRINCIPAL DUTIES AND RESPONSIBILITIES (The below listed duties are not all-inclusive. This position must also perform other duties as assigned.):

  • Answer the telephone professionally within two rings using the company's standard greeting.
  • Direct the caller to the appropriate person.
  • When the caller wants to place a run, process that run in a timely, professional manner.
  • Find out who will be billed for the run. Verify this if different from the person calling.
  • Always note the caller's first and last name.
  • Note the caller's phone number in case they must be called back for more information.
  • Ask the complete pickup and delivery addresses with zip codes and phone numbers.
  • Always ask if the customer uses a reference number such as a department number, job number, or name to identify the order by.
  • Ask what service type they want. Quote the cost to the customer. When appropriate, recommend Express service. If out-of-town service, note the mileage in the proper field.
  • Be sure all pricing zones are entered so the run will rate.
  • Be sure any quote given the customer is noted on the ticket, to ensure the billing department can rate the run correctly.
  • Ensure correct order entry.
  • Complete weekly billing including manually rated tickets.
  • Maintain billing checklist and policies and procedures for each special customized bill.
  • Update customer specific billing report, proof of deliveries and websites.
  • Respond to questions from regional, branch managers and senior corporate personnel.
  • Assist in development and implementation of new procedures to enhance the workflow of the department.

PART-TIME BENEFITS INCLUDE:

  • Dental
  • Vision
  • Vacation and Holiday pay
  • 401(k)
  • And more!!!

 

EOE and drug-free employer.

 

 

Other details

  • Pay Type Hourly
  • Montgomery, AL, USA