Montgomery Customer Service Representative - PT

LSO Final Mile is looking for a part-time Customer Service Rep position.
 

Schedule: Monday – Friday 12:00pm-6:00pm
 

Compensation: $11.00/hour
 

PRINCIPAL DUTIES AND RESPONSIBILITIES (The below listed duties are not all-inclusive. This position must also perform other duties as assigned.):

• Answer the telephone professionally within two rings using the company's standard greeting.
• Direct the caller to the appropriate person.
• When the caller wants to place a run, process that run in a timely, professional manner.
• Find out who will be billed for the run. Verify this if different from the person calling.
• Always note the caller's first and last name.
• Note the caller's phone number in case they must be called back for more information.
• Ask the complete pickup and delivery addresses with zip codes and phone numbers.
• Always ask if the customer uses a reference number such as a department number, job number, or name to identify the order by.
• Ask what service type they want. Quote the cost to the customer. When appropriate, recommend Express service. If out-of-town service, note the mileage in the proper field.
• Be sure all pricing zones are entered so the run will rate.
• Be sure any quote given the customer is noted on the ticket, to ensure the billing department can rate the run correctly.
• Ensure correct order entry.
• Complete weekly billing including manually rated tickets.
• Maintain billing checklist and policies and procedures for each special customized bill.
• Update customer specific billing report, proof of deliveries and websites.
• Respond to questions from regional, branch managers and senior corporate personnel.
• Assist in development and implementation of new procedures to enhance the workflow of the department.

PART-TIME BENEFITS INCLUDE:

• Dental
• Vision
• Vacation and Holiday pay
• 401(k)
• And more!!!

EOE and drug-free employer.