National Account Manager
The National Account Manager is primarily focused on supporting and growing the business for the Strategic Accounts channel by growing revenue with existing customers, as well as in identification and support of new advertising prospects through the funnel. Additionally, the Sales Account Manager works with internal departments as a partner in developing complex advertising solutions and works directly with the clients to provide superior customer relationship management. Other activities include attending client meetings, creating advertising media plans, using independent judgment in negotiating terms, and managing the full lifecycle of day-to-day account management activities, including the successful launch, maintenance and growth of all campaigns.
PILLARS FOR SUCCESS IN ROLE:
- Retention – Through ability to develop long term client partnerships, and excellent communication skills with major brands, as well as multiple suborganizations
- Performance – Balancing corporate goals/KPIs along with achieving those of clients
- Sales – Constant evaluation of upselling and new selling opportunities to achieve individual and segment objectives and growth
Team Partnership – Main POC for clients and internal executing partners. Candidate must be able to excel with multiple internal and external team members through organization, accountability and excellence of service in a fast-paced team environment.
ESSENTIAL JOB FUNCTIONS:
- Work with assigned Brand Manager(s) on proposals, in order to meet client objectives, collaborating with various cross-company teams to develop best advertising solutions as needed
- Develop and revise media plans with existing accounts by analyzing historical data on customer spending, as well as considerations of client objectives, timing, product offerings, product performance and inventory availability
- Project manage and coordinate campaign execution (contract development and execution, customer onboarding/hand off with client services, billing, collaborate on campaign performance reports/customer reviews and ongoing client retention activities with client services)
- Project manage internal creative builds and sponsorship/custom programs – working as a liaison between client/creative agency and internal teams towards successful execution.
- Collaborate closely with Client Services and Client Strategy to identify and own up-sell/cross-sell opportunities with the client
- Ensure effective communication with sales teams to understand and anticipate customer needs, and ensure that advertising solutions meet those needs while setting internal and external expectations
- Provide high level of customer service to clients with effective communication, timely responses to requests and proactive resolution of potential issues
- Provide support on print business where applicable
- Participate in project work as directed by supervisor
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Experience working with research, sales and operations to execute solutions
- Excellent analytical and interpretative skills
- Excellent interpersonal skills
- Excellent written and oral communication skills
- Excellent organizational skills
- Strong knowledge of online media
- Must be able to work in a fast-paced, high-pressured, dynamic environment, with tight deadlines
- Must be able to constantly prioritize workload with minimal supervision and manage multiple projects
- Must be a team player and key strategist
- Bachelor's Degree (or equivalent combination of education/experience and/or training)
- 3 years working experience in digital advertising
- Skills: Microsoft Office (Outlook, Word, Excel and Powerpoint), CRM or Order Management/Workflow systems experience a plus
We offer an energized, passionate team within a fun & flexible workplace. An opportunity to work alongside digital leaders and visionaries. We provide an elite benefits package that includes: PTO & Paid holidays, Medical, Dental, 401k, and other benefits.
Gannett Co., is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.
- Job Family WCS Account Management
- Job Function Marketing Solutions
- Dallas, TX, USA
- Shreveport, LA, USA