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Ad Services Team Lead

Green Bay, WI, USA Req #10002
Tuesday, January 14, 2020
Gannett Co., Inc. (NYSE: GCI) is an innovative, digitally focused media and marketing solutions company committed to strengthening communities across our network. With an unmatched reach at the national and local level, Gannett touches the lives of nearly 140 million people monthly with our Pulitzer-Prize winning content, consumer experiences and benefits, and advertiser products and services. Gannett brands include the USA TODAY and more than 260 daily local newspaper brands, digital marketing services companies ReachLocal, WordStream, and ThriveHive and U.K. media company Newsquest. There's never been a better time to join our talented team. Visit Gannett.com/Careers to learn more! 

LOCALiQ is the
marketing solution from the USA TODAY NETWORK providing businesses the smarter
way to reach local customers. As local marketing becomes more complex,
LOCALiQ empowers local businesses with unique insights from 125 million
consumers in our network of sites, apps and experiences and learnings from
millions of local leads delivered each year. We couple that with end to
end service from our experts using local marketing best practices proven across
the country. LOCALiQ simplifies local marketing and provides our clients
the confidence of growing.

Our core values: Community, Progress
through Passion, Action with Purpose
and Belief in People. If you share these values, come
join our family!

The Customer
Service Team Lead
role requires a highly personable, motivated individual
with the ability for directing the behaviors of his or her team. They
will create and maintain open communication and lead by example. The Team
Lead will forge solid relationships and empower team members, laying the
foundation for a high performing team.

We are dedicated to
helping our clients grow based on their unique needs. When they win, we win!

As a Marketing
Solutions, Customer Service Team Lead, you will:

  • Assist in answering calls and providing
    outstanding service to customers looking to place advertisements, upsell
    into multiple newspapers in multiple states as well as maximizing the look
    of each ad to improve the ads reach.

  • Coach and develop team members in all aspects
    of performance.

  • Handle elevated phone calls.

  • Draft and help conduct performance
    evaluations, may assist in the employment decision, set performance goals
    and objectives.

  • Communicate policy updates through team
    meetings.

  • Document all training/coaching sessions.

  • Interact with other teams within the
    department to support and help manage the day to day operations.

  • Additional administrative duties as needed.

  • Support Sales Tam and overall Department in
    meeting annual revenue goals.

  • Effectively prioritize tasks and accomplish
    responsibilities to product quality results in a deadline driven
    environment.

What you bring to the
table:

  • Sales ability with a passion for the selling
    of print and digital products.

  • Proven leadership skills to effectively
    develop, lead, inspire and motivate.

  • Work cooperatively and collaboratively with
    all levels of employees, management and customers to maximize performance,
    creativity, problem solving and results.

  • Background in advertising preferred; not
    required.

  • Desire to learn and understand both the print
    and online advertising industry.

  • Outstanding customer /client focus.

  • Strong work ethic and ability to multi-task

  • Problem solving skills.

We offer an energized,
passionate team within a fun & flexible workplace.

We
offer competitive compensation with uncapped incentives and world
class benefits, including comprehensive Health, Dental and Vision coverage,
matching 401(K), Paid Time Off and more.
This is an
opportunity to work alongside digital leaders and visionaries
.

About USA TODAY
NETWORK

The USA TODAY NETWORK
is the largest local to national media network in the country. Powered by
integrated and award-winning news organizations with deep roots in over 100
local communities, plus USA TODAY, the multiplatform news network informs and
engages more than 100 million people every month through its diverse portfolio
of digital, mobile, and publishing products. To connect with us, visit
http://www.gannett.com/

Gannett Co., Inc. (NYSE: GCI)is a proud equal
opportunity employer. We are a drug free, EEO employer committed to a diverse
workforce. We will consider all qualified candidates regardless of race, color,
national origin, sex, age, marital status, personal appearance, sexual
orientation, gender identity, family responsibilities, disability, education,
political affiliation or veteran status.

#LI-OH1

Gannett Co., Inc. is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status. 

Other details

  • Job Family Advertising
  • Job Function Marketing Solutions
  • Pay Type Hourly
  • Green Bay, WI, USA