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On-Site Service Technician - Atlanta, GA

Atlanta, GA, USA Req #1129
Thursday, February 6, 2020
AV / Video Conferencing / VTC On-Site Service Technician for the Atlanta, GA area.

What part will you play? 
This position provides technical and operational support of audio-visual equipment and systems located within the following types of environments: business/corporate, educational, houses of worship, military. Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development.

What will you be doing? 
The job responsibilities of the A/V On-Site Service Technician include the following:
Provide technical support for: Video Teleconferencing; Audio (Program and Speech, DSP based systems); Projection and Display Devices; Video Wall Display Systems; Christie Digital Signage Systems; Crestron / AMX Source Control Devices; Polycom RealPresence; Cisco UC; Cisco TelePresence systems; Wireless Microphones / RF Systems; Biamp Nexia / Biamp Tesira; PTZ Wall Cameras; Barco & Planar Display Technology; NEC; & Samsung.

Other Responsibilities
Crestron troubleshooting
Provide customers an elevated level of AV tech competencies & support
Develop an on-going customer relationship, resulting in future customer loyalty
Complete Preventative Maintenance visits to ensure all customer rooms and systems are operating in an optimum fashion
Troubleshoot system issues to determine and find resolutions, or appropriate usage
Work with manufacturers to develop relationships related to equipment servicing (technical support, securing return authorizations, complete repair functions required to resolve customer issues)
Assemble reports and in-house paperwork to record customer interactions
Provide operational support for meetings as required

What do we require from you?
A two-year diploma from a Technical School, or equivalent experience
CTS cert from AVIXA + manufacturer certs (AMX, Biamp, Crestron, ClearOne, Extron, Polycom, or Cisco)
Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling
Preference given to Three (3) years of experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections
Must maintain a valid driver’s license with clean driving record
Must be able to stand, kneel and/or crouch for long periods of time
Must be able to climb ladders and scaffolding
Must be able to lift in excess of 50 pounds
Must be able to work in high places, as well as small cramped places
Must be able to work in hot humid places, as well as cold places

But wait, there’s more! 
Collaborative work environment with dynamic growth opportunities 
Committed to the career development and education of our team 
Comprehensive competitive benefits package 
#2314 Inc. Magazine’s 36th Annual List of America’s fastest-growing private companies 
#2 on SCN’s Annual List of Top 50 Systems Integrators 
Internationally recognized: Digital Studio Award at CABSAT 2019 in Dubai; InAVation Award at ISE 2019 in Amsterdam 
Recognized among “Elite 150” on CRN’s 2019 Managed Service Provider 500 list 
CEO Awarded 2018 EY Entrepreneur of the Year in New Jersey  
Named as one of 50 Most Admired Companies in 2017 by Silicon Review 
2017 Integrator of the Year 
Diversified: Imagination Engineered 
As an industry leading technology provider, Diversified proudly connects our dynamic global clientele with the technology solutions that keep them competitive in an evolving market. From boardrooms to classrooms, command centers to surgical suites, and stadiums to studios, we turn technology dreams into strategic realities every day. Our passionate team delivers the most innovative solutions, lives on the cutting edge of technology and is constantly growing to better serve our expanding customer-base around the world. Connect to your future at Diversified, where if you can dream it, you can do it! 
To learn more about becoming part of the Diversified team, visit us at or email us at 
Diversified is an equal employment opportunity employer. Employment decisions are based on merit and business needs and not on race, color, citizenship status, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status, or any other factor protected by law. Diversified is committed to providing reasonable accommodation for handicapped and disabled employees. 

Other details

  • Pay Type Hourly
  • Atlanta, GA, USA