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Housing Advocate

Queens Drop Center, 100-30 Atlantic Ave, Jamaica, New York, United States of America Req #404
Thursday, October 31, 2019
ABOUT US: - We believe that everyone deserves a home!

In 1990, a small group of people came together to bring to scale a new model of housing for people who were experiencing or at risk of homelessness - permanent supportive housing. The result was Breaking Ground's Times Square residence.

Nearly 30 years later, the Times Square remains the largest supportive residence in the country, and thousands of people have been able to escape or avoid life on the streets by finding a home in one of its 652 apartments.

Today, Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with wraparound services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

The Outreach Housing Advocate works with street homeless individuals living in Brooklyn and Queens. Specifically, the Outreach Housing Advocate will conduct street outreach with the objective of engaging individuals to determine their eligibility for Street to Home services and to help secure appropriate housing solutions for all people who are street homeless.  If chronic, the Outreach Advocate will build a relationship with clients utilizing motivational interviewing to encourage the client to work towards permanent housing.  If not chronic, Outreach Advocate will utilize available resources to secure other housing placements.  The Outreach Advocate will work with a partner at all times and will spend the majority of the shift in an automobile conducting street outreach.  The incumbent will respond to 311 calls and community concerns; participate in Code Blue and Code Red alerts; identify new hotspots/encampments and work to eradicate existing hot spots/encampments; conduct a bi-annual vulnerability index on all clients in their catchment area; and enter all required data into outreach database(s).



  • Engage all persons on the street who appear homeless.

  • Create and maintain active registry of chronic homeless clients; non-chronic included in registry

  • Conduct vulnerability assessment

  • Attend clinical supervision and training.

  • Develop and maintain recordkeeping files and databases, completion of necessary reports and data entry.

  • Collaborate with Parks Dept, NYPD, DSNY, MTA, and other agencies

  • Respond to 311 calls

  • Participate in Code Blue/Red

  • Monitor encampments

  • Performs other related duties as assigned.



  • Two years related work experience

  • Knowledge of local benefit agencies (Public Assistance). Familiarity with substance abuse, mental health and employment issues. Strong oral and written communication skills

  • Bachelor’s degree or equivalent education and experience

  • Microsoft Office Suite and electronic record keeping

  • Must have valid driver's license with driving record that is in good standing

  • Must maintain a good driving record (as defined by the organization) is a condition of employment

  • Bi-lingual (English/Spanish) preferred

  • Queens Drop Center, 100-30 Atlantic Ave, Jamaica, New York, United States of America