Patient Affairs Coordinator - Transplant Surgery
The Patient Affairs Coordinator will provide administrative support to assigned transplant surgeon(s) as it relates to the management of day to day interactions with our patient population and will function as a liaison between the patient and the physician for non-clinical issues. The individual in this position will schedule surgeries and provide calendar management for assigned surgeon(s). Schedule patient appointments for the pre- and post-transplant surgery clinic in EPIC as per physician instructions and ensure their schedules remain sufficiently full. Obtain referrals and authorizations for all non-transplant surgeries which requires interaction with insurance companies and a working knowledge of various types of insurance along with CPT and diagnosis (Dx) coding. Perform high level administrative support duties for assigned surgeon(s) to include updating CVs, maintaining credentialing packets, handling patient and referring provider correspondence, etc. Manage clinical workload for assigned physicians, answer patient phone calls and direct them appropriately. Track orders for CTs, MRIs and ultrasounds as per insurance approval and forward all results for review by the ordering physician. Manage the OR schedule for assigned physician(s) which includes scheduling surgeries in the outpatient and inpatient operating rooms as appropriate, collating OR packets and ensuring all completed paperwork is delivered to its final destination. Provide cross-coverage as required for other administrative roles which may involve handling mail, running errands on campus, providing set up and tear down services for meetings etc. Participate in all staff meetings within the Division and contribute towards any ongoing staff projects. Perform other duties as dictated by the workload and as assigned by the Division Manager.
Requires a high school diploma or equivalent with a minimum of 2 years’ experience in a health-care setting including exposure to complex patient scheduling in an electronic medical record system; bachelor’s degree &/or EPIC/IDX experience is highly preferred. Must demonstrate expertise with various computer programs including all MS Office Suite applications. High level verbal and written communication in conjunction with professional telephone etiquette is essential. Must be flexible and capable of handling multiple and shifting priorities. The ability to handle sensitive information in a confidential manner is required. Must demonstrate the ability to act independently, have excellent interpersonal skills, and be able to maintain positive working relationships. Broad knowledge of medical practice front office operations and medical terminology is required. Familiarity with insurance plans, ICD-10/CPT coding and the prior authorization requirements for procedures and tests is a plus.
All applications MUST be submitted via our website.
CU Medicine is dedicated to ensuring a safe and secure environment for our staff and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees prior to their employment. Additionally, drug and health screenings may be required for some positions. We are an equal opportunity employer.
CU Medicine supports a Tobacco Free Workplace Environment which prohibits smoking and the use of tobacco products on CU Medicine property, Anschutz Medical Campus and adjacent business locations.
- Pay Type Hourly
- Required Education High School
- 1635 Aurora Ct, Aurora, CO 80045, USA