Process Accounting Representative II

Position Summary

Processes adjustments, transactions or payments timely and accurately to credit card account holders.  Uses established criteria and exercises reasonable judgement in processing transactions.  Responsible for updating and maintaining daily departmental reporting. Act as backup for quality monitoring and FedLine operations. 

Summary of Essential Job Functions

• Open, close and send/receive communications via FedLine and initiate all necessary actions to safeguard the Bank’s assets

• Maintain up-to-date procedural manuals and prepare new procedures

• Make recommendations on any matters affecting productivity, efficiency, service or problem resolution

• Research, resolve and tracking Online Research Requests (ORRs)

• Research and correct billing errors/payment issues within timeframes specified in Federal banking
  regulations

• Approval, validation and distribution of credit balance refunds

• Handling return items (paper and ACH) and process payment and fee adjustments

• Review and validate customer activity

• Prepare payments for deposit

• Data entry, daily balancing of transactions and quality validation

• Insure daily functions are completed accurately and within the deadlines of the department

• Maintains necessary operating records, check lists and procedures to ensure accuracy and completion of function

• Performs exceptions research and processing of transactions or payments timely and accurately to credit card customers

• Maintain daily internal operating reports, checklist or procedures to ensure accuracy and completion of functions

• Act as the backup for quality monitoring and Fedline operations to include opening, closing,sending/receiving communication via Fedline

• Initiate necessary actions to safeguard the Bank’s assets through reasonable judgment when performing duties

• Performs other duties as assigned

   

Position Requirements

• Minimum of 2+ years payment exception experience in a financial institution with work history in check processing with the past 5 years

• Preference given to those individuals with prior experience working on the Fedline or in a back office environment

• Experience in posting adjustments to card member accounts via on-line and batch processing in the First Data System (3270) is a plus

• Excellent problem solving and resolution abilities

• Strong computer skills in Windows to include Microsoft Excel and Word

• Must possess good written and verbal communication skills

• Ability to work well with minimal supervision

• 10 key by touch and 40 wpm typing skills required

• Understanding of macro recorders preferred