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Assistant Housekeeping Manager

Boston, MA, USA Req #168
Wednesday, February 5, 2020
Club Quarters Application- US

Assistant Housekeeping Manager

Reports to:  Housekeeping Manager

Weekly Work Hours:  Full time

Shift Times:  As is typical to the hospitality industry, staff require the flexibility to work a range of shift times (morning, day, evening) and days of week (Sunday – Monday availability)

Pay Type:  Salary 

Responsibilities include:

  • Coach, motivate, inspire and manage all housekeeping staff
  • Conducting daily housekeeping meeting, other department shift meetings, other department meetings as required
  • Scheduling of employees, ensuring adequate staff available
  • Training staff
  • Making recommendations and participating in decision-making re: monthly incentive rewards
  • Making recommendations and participating in hiring decisions
  • Participating with Housekeeping Manager regarding any staff disciplinary action
  • Making recommendations and participating in termination decisions
  • Participating in staff evaluations process
  • Acting as Department Head when the Housekeeping Manager is off
  • Liaising with other departments
  • Purchasing
  • Laundry transactions, include billing and inventory
  • Logging found items in Lost & Found Log
  • Ordering items and processing invoices (if assigned)
  • Opening and closing of Housekeeping, specifically room assignments and cleaning
  • Payroll process
  • Room inspection
  • Inspection of public places to determine cleaning schedule
  • Attending daily, weekly and other leadership meeting as directed
  • Other duties as assigned

 Ensuring Exceptional Customer Service

  • Handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Assists in the review of guest feedback and guest satisfaction results with employees.
  • Sets a positive example for guest relations.

Requirements

  • Prior hotel supervisory experience
  • Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone
  • Proficient computer knowledge
  • Spanish helpful

Other details

  • Pay Type Salary
  • Boston, MA, USA