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Housekeeping Manager

Midtown Manhattan, New York, NY, USA Req #154
Thursday, December 19, 2019
Club Quarters Application- US

Housekeeping Manager Job Description 


Reports to:  Hotel Manager 

Work Hours:  Full time 

Shift Times:  As is typical to the hospitality industry, staff require the flexibility to work a range of shift times (morning, day, evening, periodic overnight) and days of week (Monday - Sunday availability) 

Reports:  Assistant Housekeeping Manager, Housekeeping Supervisor, Floor Attendants, Guest Service Representatives 


  • Interacting with Members, Member Guests and guests at every opportunity 

  • Leading by example 

  • Coach, motivate, inspire and manage all housekeeping staff, supervisors, and assistant managers 

  • Conducting daily housekeeping meeting, other department shift meetings, other department meetings as required  

  • Training housekeeping staff on guest service and housekeeping standards as required 

  • Scheduling of housekeeping employees to ensure adequate staffing 

  • Cost control of all facets of the department 

  • Liaise as necessary with Maintenance, Membership and Member Services departments 

  • Managing labor and purchasing required to meet financial objectives 

  • Full cycle linen management including:  managing vendor, monitoring daily cleaning process, maintaining, counting and ordering linen as necessary to meet Club Quarters standards 

  • Supply management including inventory counts and purchasing and payment processing of cleaning and guest room supplies 

  • Department payroll management 

  • Housekeeping department recruitment 

  • Completing staff performance evaluations 

  • Disciplinary action as required 

  • Opening and closing of Housekeeping, relative to room assignments and cleaning 

  • Room inspection program 

  • Administering the monthly housekeeping incentives rewards program 

  • Attending daily, weekly and other leadership meeting as directed 

  • Other duties as assigned 

    -Two weeks of vacation per year 
    -One week of sick time 
    -Eligible for insurance and 401 program after 90 days of employment  
    -Cell phone bill reimbursement
    -Work in a fun atmosphere where employees are valued 


Other details

  • Pay Type Salary
  • Midtown Manhattan, New York, NY, USA