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Stamford, CT, USA Req #106
Wednesday, November 7, 2018
Club Quarters Application- US

Position: 
Group Coordinator 

Reports to: Director of Groups

Developed: November 6th,
2018

 

Position Description: The role of the Group
Coordinator is to serve as the point of contact after group contract is signed,
direct contact with group customers to assure a seamless group experience, build
group blocks into hotel reservation system, set up group billing, obtain and
enter rooming lists into hotel reservation system, update reservations as
needed, obtain 
important group
information to submit resumes to the hotel teams. Additional responsibilities
include direct contact with various departments and task as necessary.

 

Position Specifics:

This position is based in Stamford,
Connecticut (Central Services):

    • Serve as main contact to group customers after
      signature

    • Set up group blocks, and billing into hotel
      reservation system

    • Respond to any customer questions, providing superior
      customer service

    • Obtain and Input group rooming lists using hotel reservation
      systems, revise room blocks to maintain the required number of available rooms,
      and keep organized files of all groups

    • Process all reservation requests, changes, and
      cancellations

    • Communicate information regarding VIP reservations and
      group arrival to hotel teams

    • Reconcile billing as needed, and process commission
      request

    • Perform other reasonable job duties as requested

 

     Qualifications/Skill:

  • Must be able to
    represent the Group Sales Department in a professional manner with knowledge
    and respect of all departments.

  • Must be willing to
    multi-task with flexibility to change

  • Proficient in Outlook,
    Excel, PowerPoint and Word

  • Knowledge of hotel
    reservation systems a plus, SynXis and Springer Miller System

  • Professional phone
    etiquette
    , communication and writing
    skills 

  • Excellent attendance
    record

  • College Degree Preferred

 

 

About the Company

Club Quarters, based in Stamford, CT
is a privately held, growing, Hotel Company. We are an entrepreneurial,
trend-starting company that builds and operates business hotels in city-center locations
throughout the US and overseas. In business for over 20 years, the company is a
major success and the concept continues its expansion in gateway cities around
the world. 

Other details

  • Pay Type Hourly
  • Stamford, CT, USA