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AVP, Branch Manager

San Jose, CA, USA Req #683
Monday, October 21, 2019

About Cathay Bank 
More than half a century ago, we opened our doors at Cathay Bank to serve the growing Chinese American community in Los Angeles. We helped our customers put down new roots with cars and homes, and we supported their businesses, which continue to sustain generations. We remain committed to enriching the journeys of our customers and the diverse communities we serve.

Over time, we’ve expanded along with our customers. Today, we’re a subsidiary of Cathay General Bancorp (NASDAQ: CATY), a publicly held bank holding company. We operate in nine states across the United States, including California, New York, Illinois, Washington, Texas, Maryland,Massachusetts, Nevada, and New Jersey, and we have outposts in Hong Kong, Beijing, Shanghai and Taipei. Forbes named us the #10 Best Bank in America in 2019.

Along with our extensive experience and innovative thinking, we bring an open mind to every interaction and a willingness to work with customers and communities in ways that best suit their needs. Our lines of business include personal banking, home mortgages, business banking, corporate lending, cash management, SBA loan programs, community lending, international banking, foreign exchange, and wealth management.

What’s Next

Are you passionate about a potential career in the financial services industry? Cathay Bank is excited about what’s to come for our company and customers. Our employees are the reason our customers can get where they want to go and aspire to what’s next.

If you bring your best self to work, see opportunities instead of obstacles, and always want to advance in your career, then Cathay Bank may be a great fit for you. We’re excited to offer our employees opportunities to grow and develop in their career journey. We also provide the resources, support and freedom so that employees can best deliver an extraordinary customer experience.

Join Cathay Bank—and be energized by what’s possible for your career!


Branch Manager is responsible for the overall success of the branch with a primary focus on retaining banking relationships and developing new business for the bank.


The incumbent supervises the entire staff within the branch.


1. Management of and total accountability for a branch office in meeting administrative, Compliance, operational, sales and service, and profitability objectives of the bank.
i. Make regular business development calls to solicit new business (loans, deposits) or improve services to clients. 
ii. Oversee and/or train/guide staff to provide clients with appropriate Bank products and services.
iii. Insure that staff members provide continuous quality service to clients.
iv. Represent the bank in the community through involvement in various civic and charitable activities.
v. Assure compliance with the bank’s policies and procedures.
vi. Maintain non-discriminatory practices in business.
vii. Perform miscellaneous duties as assigned.
2. Sales & Service Responsibilities
i. Set annual personal performance plan/goals and weekly sales plan/goals for the branch staff.
ii. Assess sales results of the branch.
iii. Work with marketing dept. to develop sales programs and/or campaigns.
iv. Hold weekly sales/service meetings for briefings and debriefings.
v. Motivate staff to solicit sales and give commendable service.
vi. Supervise training of staff on product knowledge, sales and service techniques.
vii. Provide clients with appropriate bank products and services to meet the clients’ needs.
viii. Build/enhance business relationship with clients.
3. Lending Responsibilities
i. Make business development calls to solicit loans.
ii. Maintain, promote, enhance business relationship with clients.
4. Administration Responsibilities
i. Set annual budget and business goal for the branch.
ii. Monitor monthly income and control expense of the branch.
iii. Ensure a satisfactory branch overall audit.
iv. Monitor performance of the staff that are under the manager’s direct supervision.   Coach and counsel them when needed. Ensure proper guidance is given to those who indirectly report to branch management.  
v. Arrange for appropriate training and cross training of staffs when needed.
vi. Address and resolve human resource issues when needed.
vii. Understand personnel policies and procedures and treat staffs fairly.
5. Operations Responsibilities
i. Oversee/monitor performance of operations staff to ensure all policies/procedures are compliant with bank guidelines
j. Ensure a satisfactory branch audit is met. 
6. Authorities
i. Have designated authority to approve loans, overdrafts, checks, withdrawals, fee reversals, and other items. 
ii. Sign official checks and other documents.
iii. Provide signature guaranty.
iv. Have authority to directly resolve errors and clients complaints.
v. Hire and fire staff with the concurrence of senior management and Human 
Resources department personnel.  


College degree in business or finance preferred.

At least 3-5 years banking experience to include 2 years branch management in a commercial bank preferred.  
Good knowledge of commercial lending products. 
Thorough knowledge of federal/state and IRS regulations.

Leadership qualities: ability to plan, organize, motivate, supervise, and delegate.
Ability to create a team environment. 
Accountable; ability to make decisions and assume responsibility for those decisions. 
Strong sales and sales management ability.  
Ability to exercise sound judgment. 
Excellent interpersonal and verbal/written communication skills.   
Interpersonal skills necessary to conduct business development calls.  
Bilingual Mandarin or Cantonese preferred.  

Cathay Bank is an equal opportunity employer. It is the Bank’s policy to provide equal employment opportunities to all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Cathay Bank endeavors to make  accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Lori Burquez, VP, Sr. Employee Relations Manager, at (626) 279-3666 or lori.burquez@cathaybank.comThis contact information is for accommodation requests only and cannot be used to inquire about the status of applications.


Click here to view the EEO is the Law poster in English. Poster- English

Click here to view the EEO is the Law supplement in English.Supplement- English


Clic aquí para ver la EEO es la Ley póster en español. Poster- Spanish

Clic aquí para ver la EEO es la Ley suplemento en español.Supplement- Spanish


击这里查看EEO是法律海报的中文Poster- Chinese

击这里查看EEO是法律和补充條例的中文"Supplement- Chinese

Other details

  • Pay Type Salary
  • San Jose, CA, USA