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Sr. Applications Support Analyst (Contract-to-hire)

Rosemead, CA, USA Req #679
Thursday, October 17, 2019

About Cathay Bank 
More than half a century ago, we opened our doors at Cathay Bank to serve the growing Chinese American community in Los Angeles. We helped our customers put down new roots with cars and homes, and we supported their businesses, which continue to sustain generations. We remain committed to enriching the journeys of our customers and the diverse communities we serve.

Over time, we’ve expanded along with our customers. Today, we’re a subsidiary of Cathay General Bancorp (NASDAQ: CATY), a publicly held bank holding company. We operate in nine states across the United States, including California, New York, Illinois, Washington, Texas, Maryland,Massachusetts, Nevada, and New Jersey, and we have outposts in Hong Kong, Beijing, Shanghai and Taipei. Forbes named us the #10 Best Bank in America in 2019.

Along with our extensive experience and innovative thinking, we bring an open mind to every interaction and a willingness to work with customers and communities in ways that best suit their needs. Our lines of business include personal banking, home mortgages, business banking, corporate lending, cash management, SBA loan programs, community lending, international banking, foreign exchange, and wealth management.

What’s Next

Are you passionate about a potential career in the financial services industry? Cathay Bank is excited about what’s to come for our company and customers. Our employees are the reason our customers can get where they want to go and aspire to what’s next.

If you bring your best self to work, see opportunities instead of obstacles, and always want to advance in your career, then Cathay Bank may be a great fit for you. We’re excited to offer our employees opportunities to grow and develop in their career journey. We also provide the resources, support and freedom so that employees can best deliver an extraordinary customer experience.

Join Cathay Bank—and be energized by what’s possible for your career!


Manage the bank’s computer and software systems to ensure efficient use and control of technology. Requires experience in server administration and data management activities to ensure a consistent and highly available software environment. Responsible for identifying and implementing business process improvements and automation opportunities. Requires experience in overseeing projects from inception to delivery, including the ability to contribute to the overall project objectives in the role of business analyst.  Partners and collaborates with business process owners, vendors and Information Technology staff to ensure successful system delivery and support.


1. Oversee daily operations of all distributed applications including problem resolution, installation of new systems and upgrades to current systems
2. Analyze business and IT processes and identify opportunities for improvement, automation,  and efficiency
3. Ensure compliance with Service Level Agreements by monitoring work queues in a timely manner
4. Build strong customer relationships across the organization
5. Ensure systems are secure through implementation of security best practices and procedures
6. Integrate software and computer systems by analyzing and developing requirements and specifications that address business functions and workflow
7. Create test plans and coordinate the testing and QA actions necessary to identify software/system defects, ensure adherence to business specifications, FFIEC guidelines and Bank policy, and incorporating industry best practices 
8. Perform application system upgrades and maintenance steps
9. Participate and contribute in Disaster Recovery exercises
10. Take ownership of maintaining recurring System State updates; ensure that documentation is accurate and concise


Education:    BS Computer Science/Engineering or equivalent work experience

Experience:  5+ years in an applications support position.  Experience and knowledge of the financial/banking industry; and regulatory requirements (FFIEC) preferred.  Experience with PC, Microsoft office suite, business applications, vendor applications, and vendor management. Experience in disaster recovery/application backup concepts and methods preferred.

Skills/Ability: Self-motivated with ability to work independently and meet deadlines. PC proficient, advanced skill level with all MS Office products; Strong written and verbal communication. Ability to work in a fast pace environment while maintaining a high level of accuracy; Strong analytical and organizational skills. Must be able to manage workflow effectively with frequent interruptions and changing priorities. Ability to respond and reprioritize quickly to unexpected situations; and initiate  corrective action quickly. Excellent written and verbal communication skills                              

Cathay Bank is an equal opportunity employer. It is the Bank’s policy to provide equal employment opportunities to all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Cathay Bank endeavors to make  accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Lori Burquez, VP, Sr. Employee Relations Manager, at (626) 279-3666 or lori.burquez@cathaybank.comThis contact information is for accommodation requests only and cannot be used to inquire about the status of applications.


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Clic aquí para ver la EEO es la Ley póster en español. Poster- Spanish

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击这里查看EEO是法律海报的中文Poster- Chinese

击这里查看EEO是法律和补充條例的中文"Supplement- Chinese

Other details

  • Pay Type Salary
  • Rosemead, CA, USA