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Operations Officer (Floating) - Br. Adm.

Millbrae, CA, USA Req #573
Thursday, June 13, 2019

About Cathay Bank 
More than half a century ago, we opened our doors at Cathay Bank to serve the growing Chinese American community in Los Angeles. We helped our customers put down new roots with cars and homes, and we supported their businesses, which continue to sustain generations. We remain committed to enriching the journeys of our customers and the diverse communities we serve.

Over time, we’ve expanded along with our customers. Today, we’re a subsidiary of Cathay General Bancorp (NASDAQ: CATY), a publicly held bank holding company. We operate in nine states across the United States, including California, New York, Illinois, Washington, Texas, Maryland,Massachusetts, Nevada, and New Jersey, and we have outposts in Hong Kong, Beijing, Shanghai and Taipei. Forbes named us the #10 Best Bank in America in 2019.

Along with our extensive experience and innovative thinking, we bring an open mind to every interaction and a willingness to work with customers and communities in ways that best suit their needs. Our lines of business include personal banking, home mortgages, business banking, corporate lending, cash management, SBA loan programs, community lending, international banking, foreign exchange, and wealth management.

What’s Next

Are you passionate about a potential career in the financial services industry? Cathay Bank is excited about what’s to come for our company and customers. Our employees are the reason our customers can get where they want to go and aspire to what’s next.

If you bring your best self to work, see opportunities instead of obstacles, and always want to advance in your career, then Cathay Bank may be a great fit for you. We’re excited to offer our employees opportunities to grow and develop in their career journey. We also provide the resources, support and freedom so that employees can best deliver an extraordinary customer experience.

Join Cathay Bank—and be energized by what’s possible for your career!


Travel to various branches in Northern California to work as substitute for Customer Service and Sales Manager during absences, including vacations and emergency situations. Perform all regular daily functions including supervising operations staff. Conduct and prepare reports for branch pre-audit and post-audit reviews. Provide training and guidance to branch employees as deemed necessary. Participate in conversion activities during mergers/acquisitions by providing on-site operational support. Perform assigned tasks with minimal supervision.


Assumes regular functions of the Customer Service and Sales Manager in their absence.

Identifies and resolves operations, customer service, compliance and training issues and problems. Escalates major issues to Operations Administration with recommendation and corrective solutions when applicable.

Assists in conducting branch pre-audit and post-audit reviews and resolves any operational audit findings.

Provides training and guidance to branch employees as necessary.

Completes and follows through on all assignments or projects to meet deadlines.

Utilizes good judgment to ensure that any potential loss situation that could adversely affect the Bank is given an adequate level of visibility with senior management as well as appropriate units within the Bank. Ensure daily review of risk management reports.

Safety and/or Security Officer for the branch when necessary.


College degree with business classes preferred.

2 to 4 years branch operations experience required. Previous experience as an Operations Officer/Customer Service Manager required. Good understanding of overall banking rules and standard practices.

PC literate with typing proficiency.

English proficiency.

Detail oriented.

Strong verbal and written communication skills.

Ability to function in a team environment or work independently.

Communicate in a professional manner with all levels of Bank employees.

Demonstrate exemplary customer service.

MLO is preferred.

Bilingual (English and Mandarin or Cantonese) a plus.

Cathay Bank is an equal opportunity employer. It is the Bank’s policy to provide equal employment opportunities to all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Cathay Bank endeavors to make  accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Lori Burquez, VP, Sr. Employee Relations Manager, at (626) 279-3666 or lori.burquez@cathaybank.comThis contact information is for accommodation requests only and cannot be used to inquire about the status of applications.


Click here to view the EEO is the Law poster in English. Poster- English

Click here to view the EEO is the Law supplement in English.Supplement- English


Clic aquí para ver la EEO es la Ley póster en español. Poster- Spanish

Clic aquí para ver la EEO es la Ley suplemento en español.Supplement- Spanish


击这里查看EEO是法律海报的中文Poster- Chinese

击这里查看EEO是法律和补充條例的中文"Supplement- Chinese

Other details

  • Pay Type Salary
  • Millbrae, CA, USA