Customer Service Help Desk
Washington, DC, USA
Req #1704
Thursday, November 7, 2019
The duties of the help desk specialist position include, but are not limited to:
- The analysis of stakeholder inquiries to select and provide the most accurate response within 2 business days of receipt
- Assisting with the resolution of stakeholder problems arising from complications with the Prevailing Wage Determination Program
- Conducting research to ensure accurate and quality response to stakeholder inquiries
- Assisting in the development and implementation of Standard Operating Procedures
- Escalating stakeholder issues to management for resolution
- 1-2 years progressive administrative experience preferred
- 1-2 years of progressive customer service experience preferred
- Proficient knowledge of Microsoft Suite Programs including Microsoft Outlook
- Must be able to communicate effectively both verbal and written with stakeholders, federal staff, management and help desk personnel
- Must be able to work in a team environment
- Must be able to organize and complete multiple task with competing priorities
- Keen attention to detail and quality
- Ability to perform some redundant tasks
- Ability to meet and/or exceed daily production metrics
- Ability to make knowledgeable decisions
- Other tasks may be assigned, based on business needs and/or the request of the Team Lead and/or Program Manager.
Experience preferences:
- Progressive Administrative: 1 year
- Progressive Customer Service: 1 year
- Call Center Service: 1 year
Education:
- High school diploma and some post-secondary education required.
- Bachelor’s degree preferred.
Job Location:
- Washington, DC
Work environment: Call center
Other details
- Pay Type Salary
This posting is inactive.
- Washington, DC, USA