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D365 Support Consultant

Amsterdam, Netherlands Req #83
Friday, February 28, 2020
Blue Horseshoe helps empower companies to define and plan their enterprise strategy, connect and collaborate with business applications, and optimize and execute supply chain operations to Fortune 500 and mid-market businesses throughout the world. Our team has created a culture of collaboration and accountability mixed with personal well-being and community involvement. We keep our employees satisfied by giving them long term career growth opportunities, creating a unique "family" culture, giving them the tools they need to succeed, and challenging them in their career.

Blue Horseshoe has been named one of the best places to work in Indiana four years in a row, along with being named a Top Workplace. Our Amsterdam location is looking for an experienced D365 Support Consultant. The D365 Support Consultant is responsible for helping resolve issues for existing clients within the area or warehouse management, distribution, sales and purchase order management and finance for D365 at Blue Horseshoe. The D365 Support Consultant works cross-functionally with clients and Blue Horseshoe operations to help improve system functionality and deliver value to our clients’ investment.

 

What can you expect?

  • A fast-paced organization with a bright future
  • An engaged team with a commitment to shared values and goals
  • Collaboration with your manager, members in the organization, and teammates to help achieve personal, project, and organizational goals
  • Engaging and challenging work

What do we expect?

  • Help resolve issues for existing clients regarding, but not limited to: warehouse management and distribution, inventory management, sales order management, purchasing, general ledger, AR, AP, fixed assets, tax, cost accounting and financial reporting
  • Write procedural instructions for Microsoft D365 usage for: warehouse management and distribution, inventory management, sales order management, purchasing, general ledger, AR, AP, fixed assets, tax, cost accounting and financial reporting
  • Train client on use, best practices and maintenance of Microsoft D365
  • Manage resources and resolve support issues and tasks, both external and internal
  • Communicate and document system specifications for clients and team members.
  • Document test scenarios and perform unit, system, and data conversion testing tasks
  • Provide account management by leading both tactic status meetings and strategic discussions with client
  • Ensure tickets are properly serviced, escalated and closed in a timely fashion
  • Ensure customer satisfaction and do support renewal agreements
  • Address and resolve billing, invoicing, and warranty discussions
  • Evaluate issues and create and escalate tickets with Microsoft support and be an advocate for the client with Microsoft when necessary
  • Provide excellent customer service and follow through on tasks
  • Provide periodic status reports and accurate estimates and timelines of work
  • Ability to work on multiple projects   

 

Here's What We're Looking For:

  • 5+ years of experience with D365/Microsoft AX ERP implementations with knowledge of the warehouse management, distribution, sales and purchase order management and finance
  • Bachelor's degree in CS, Supply Chain, Accounting, Business, or related field
  • Working knowledge of relational databases and data migration concepts
  • Team player with strong communication, organization, and client interaction skills
  • Ability to travel up to 25%
  • Must be legally eligible to work in the EU on a permanent basis

Why You Should Work at Blue Horseshoe:

  • Work with talented individuals to build a highly successful business that is revolutionizing the supply chain and enterprise software industry
  • Ability to make a meaningful impact on a growing organization
  • Internal and external professional development, coaching, and continuous education opportunities
  • Amazing benefits and company perks
Blue Horseshoe is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment on the basis of age, race, religion, color, disability, sex, sexual orientation, national origin or any other consideration made unlawful by applicable federal, state or local laws. 

Other details

  • Pay Type Salary
  • Travel Required Yes
  • Travel % 25
  • Required Education Bachelor’s Degree
  • Amsterdam, Netherlands