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Classified Inside Sales Representative

Waco, TX, USA Req #4062
Thursday, February 6, 2020

Primary responsibility of this position is to efficiently provide extraordinary customer service to potential advertisers in an accurate and timely manner. This position works as part of a team to achieve the department’s goals of increasing sales revenue and providing superior products. This position reports to the Classified Sales Manager.


The essential job functions of this position are as follows:


  • Sell and service all assigned customers with their advertising needs consistent with quotas and standards established by management.

  • Build new business for advertising with the Waco Tribune-Herald.

  • Take space reservations from advertisers. Process appropriate paperwork for space and provide all necessary ad production/layout information. Obtain proof, forward to customer for review and approval prior to publication deadline.

  • Responsible for making outbound calls with a goal set within the performance standards. Calls will consist of regular advertisers, inactive business and new business.

  • Sell contracts, special sections/pages and other products to increase revenue.

  • Participate in ongoing training initiatives.

  • File and maintain advertising information for each account.

  • Handle customer complaints and problems in a professional and courteous manner escalating when appropriate.

  • Keep current on credit holds and credit department policies and procedures and any new advertising special promotion and/or programs. 

  • Present a professional and helpful behavior and attitude to customers, peers & staff.

  • Achieve Performance standards on a weekly basis.

  • On-site, regular and reliable attendance is required.

  • Other duties as assigned


The ideal candidate will possess the following skills and abilities:


  • Effectively organize workday to maximize productivity by utilizing proper time management techniques to ensure a high level of responsiveness to customers’ requests and production on ads.

  • Establish and maintains effective communications and working relationships with internal and external customers to ensure a productive and constructive work environment.

  • Meet all deadlines on a daily basis to ensure that work within the departments meets department and company standards.

  • Effectively communicate with all team members to ensure that information is shared that will enhance and improve the quality of the end product.

  • Assist in the accomplishment of departmental and company objectives by performing other related duties as assigned such as outbound calling or meeting sales incentives.

  • Must be able to work overtime as required and be able to work in any other departments as needed which includes a Saturday rotation processing Obituaries.

Other details

  • Pay Type Hourly
  • Waco, TX, USA