Customer Service Representative
The News Virginian is seeking a part-time customer service/administrative assistant to provide over-the-top customer service solutions to internal and external customers
including independent contractors. Completes data entry transactions with accuracy and efficiency.
Commitment to understand each customer’s problems or expectations and seeks to meet or
exceed those expectations.
Process customer requests by phone or e-mail in order to maximize the customer
Input of new starts, vacation stops, customer requests, subscriber delivery concerns,
and payments into the circulation system.
Process third party subscription requests.
Provide solutions to all customers including digital All Access.
Participates in retention efforts by striving to save every customer who requests stop of
their newspaper subscription.
Accurately completes data entry transactions into the ATEX system.
Communicates customer issues effectively with all managers so that customer concerns are
solved in an effective manner
- Pay Type Hourly
- The News Virginian, 201-C Rosser Avenue, Waynesboro, Virginia, United States of America