Apply Now

Customer Service Representative

The News Virginian, 201-C Rosser Avenue, Waynesboro, Virginia, United States of America Req #2283
Thursday, November 7, 2019

The News Virginian is seeking a part-time customer service/administrative assistant to provide  over-the-top customer service solutions to internal and external customers
including independent contractors. Completes data entry transactions with accuracy and efficiency. 


ESSENTIAL
JOB FUNCTIONS:


  • Commitment to understand each customer’s problems or expectations and seeks to meet or
    exceed those expectations.

  • Process customer requests by phone or e-mail in order to maximize the customer
    experience.

  • Input of new starts, vacation stops, customer requests, subscriber delivery concerns,
    and payments into the circulation system.

  • Process third party subscription requests.

  • Provide solutions to all customers including digital All Access.

  • Participates in retention efforts by striving to save every customer who requests stop of
    their newspaper subscription.

  • Accurately completes data entry transactions into the ATEX system.

  • Communicates customer issues effectively with all managers so that customer concerns are
    solved in an effective manner

     
    EOE. 

Other details

  • Pay Type Hourly
  • The News Virginian, 201-C Rosser Avenue, Waynesboro, Virginia, United States of America