CIS Functional Analyst 2
The CIS Functional Analyst 2 supports all circulation process and systems, including DSI, Circ Pro, Syncronex, Advanced Wireless paging, all interfaces related to SBS Financials, OSG Billing, and various circulation related intranet applications (web services, carrier contracts and carrier transactions) for all of BH Media Newspapers.
Enter and maintain subscriber and carrier rates, system codes, new publications and products, and the import and processing of subscription and financial related transactions.
Handle Help Desk tickets and CMRs that are related to the above mentioned systems and interfaces, including but not limited to troubleshooting issues, answering questions, and communicating with software vendors when necessary.
Handle after hours on call responsibilities as assigned. User set up and support for subscriber and carrier web services. Participate in testing of new system releases, and provide the documentation of new functionality and processes.
Provide training when needed.
- Pay Type Salary
- Richmond, VA, USA