Customer Service Representative
LEE ENTERPRISES is seeking experienced Part-Time Customer Service Representatives to join fast-paced call center located in bustling downtown Tulsa!!!!
This opportunity features: A positive, team oriented and fun work environment, on the job training and coaching, flexible hours and bonus potential!!!!!!!
Could have weekday shifts during the operating hours of: 7:00am-5:00pm and weekends from 6:00am to 11:30am.
Opportunity for you to work from home after 3 months.
What you will be doing:
- Answering phones with polite, courteous and professional manner
- Address everything from billing to delivery to digital
- Ask probing questions to identify customer issue or concern
- Knowing when to escalate an issue or concern
- Provide online support for current print and digital subscribers
- Handle all calls with customers so that the customer is 100% satisfied when the call ends
- Willingness to work flexible schedule including day, evening, weekends and holidays
- Ability to multi-task with accuracy
- Ability to sit for extended period of time
- Maintain customer satisfaction ratings outlined in company policy
- Meet or exceed minimum performance standards outline in company policy
Ideal candidate will have:
- High school diploma or equivalent
- Superior phone etiquette skills
- Ability to speak clearly
- Excellent verbal and written communication skills
- Proficiency in Outlook and Word
- Ability to type 30 WPM without errors
- At least 1 year experience in customer service preferred
Come join LEE ENTERPRISES’s team in servicing customers nationwide, a seat is waiting for you!!!!
LEE ENTERPRISES is an Equal Opportunity Employer
- Pay Type Hourly
- Tulsa World, 315 S BOULDER AVE, Tulsa, Oklahoma, United States of America