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Customer Service Representative

Tulsa World, 315 S BOULDER AVE, Tulsa, Oklahoma, United States of America Req #4049
Friday, June 26, 2020

LEE ENTERPRISES is seeking experienced Part-Time Customer Service Representatives to join fast-paced call center located in bustling downtown Tulsa!!!!
 

This opportunity features: A positive, team oriented and fun work environment, on the job training and coaching, flexible hours and bonus potential!!!!!!!

 

Could have weekday shifts during the operating hours of: 7:00am-5:00pm and weekends from 6:00am to 11:30am.

Opportunity for you to work from home after 3 months.

What you will be doing:

  • Answering  phones with polite, courteous and professional manner
  • Address everything from billing to delivery to digital
  • Ask probing questions to identify customer issue or concern
  • Knowing when to escalate an issue or concern
  • Provide online support for current print and digital subscribers
  • Handle all calls with customers so that the customer is 100% satisfied when the call ends

Additional functions:

  • Willingness to work flexible schedule including day, evening, weekends and holidays
  • Ability to multi-task with accuracy
  • Ability to sit for extended period of time
  • Maintain customer satisfaction ratings outlined in company policy
  • Meet or exceed minimum performance standards outline in company policy

Ideal candidate will have:

  • High school diploma or equivalent
  • Superior phone etiquette skills
  • Ability to  speak clearly
  • Excellent verbal and written communication skills
  • Proficiency in Outlook and Word
  • Ability to type 30 WPM without errors
  • At least 1 year experience in customer service preferred

 

Come join LEE ENTERPRISES’s team in servicing customers nationwide, a seat is waiting for you!!!!

LEE ENTERPRISES is an Equal Opportunity Employer

Other details

  • Pay Type Hourly
  • Tulsa World, 315 S BOULDER AVE, Tulsa, Oklahoma, United States of America