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Customer Service Representative

Walnut, CA, 19850 E. Business Parkway, Walnut, California, United States of America Req #135
Wednesday, September 11, 2019

ASI Corp is hiring for a Customer Service Representative for our Walnut, California office.

 

Position:   Customer Service Representative


Salary:

  • ASI offers a very competitive salary depending on experience.

Benefits:

  • ASI Corp demonstrates our commitment to the health of our employees by offering all full-time employees a full complement of medical, dental and vision coverage as well as competitive 401k.

Responsibilities:

  • Assist n the processing of online purchases quickly and while providing superior service to customers.
  • Field calls and E-mails of customer inquiries.
  • Assist with returns and the RMA process as needed.
  • Coordinate with shipping carriers to ensure safe delivery of all packages.
  • Demonstrates a sense of urgency and dedication to exceed customer expectations and earn     loyalty through accuracy, efficiency, courtesy and knowledge.
  • Demonstrate knowledge of computer components to assist customers with technical      questions as needed
  • Need to take care Customers / Venders receiving, some lifting required.
  • RTV processing, and issue RMA# and Credit Memo to customers under web and e-mail.
  • Communicate with customers on any return related issues.
  • With problem solving for sales and PM on customers and vendor related issues.

Requirements:

  • BS/BA degree
  • Knowledge of IT components and computer hardware is a plus
  • Detail oriented and quick-thinking personality with the ability to work in a fast paced environment.
  • Organized and a strong aptitude to follow tasks through to completion.
  • Excellent active listening and time management skills with the capability to address difficult situations with patience and professionalism.
  • This is an entry level positionAssociate's degree preferred with Accounting Certificate
  • Experience: Minimum 1 year in similar position (2 years preferred)
  • Good written and verbal communication skills in English

About Us:

ASI CORP is one of the largest PC Distributors in North America. ASI was founded in 1987 with the goal of assisting small, mid-tier and growing companies with a range of value-add services based on competencies unique to the system integrator and VAR channel. Today, the company maintains 14 locations throughout the US and Canada with revenues of more than $1.3 billion and represents over 15,000 products from the industry's most notable manufacturers.

 

ASI Corp is an equal opportunity
employer (EOE).

 

www.asipartner.com

Other details

  • Pay Type Hourly
  • Walnut, CA, 19850 E. Business Parkway, Walnut, California, United States of America