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Certification Analyst

Chicago, 142 E Ontario St, Chicago, Illinois, United States of America Req #64
Monday, September 9, 2019
The mission of the American Osteopathic Association is to advance the distinctive philosophy and practice of Osteopathic Medicine.


Within the test development group of Certifying Board Services (CBS), the certification analyst assists in providing item banking, exam construction, and exam publication services to our medical specialty boards.  This position requires the ability to interact tactfully with board members and professionals within the association, the ability to handle confidential material, deal with sensitive situations, and possess a high degree of attention to detail.
The successful candidate has the ability to understand a complex system of inter-related exam cycle activities and to work independently within that system by synthesizing a variety of inputs, including information from users, vendors, and staff, to develop solutions. Additionally, the successful candidate must be willing to support the Certifying Board Services team and exam committees with technical skills, software support, verbal and written communications, and the ability to use discretion and judgment in the execution of job duties.


The following description of job responsibilities and standards is intended to reflect the major responsibilities and duties of the job, but is not intended to describe minor duties or other responsibilities as may be assigned from time to time.
  A.  Works as one of a group with administrator capabilities in the item banking system (ExamDeveloper) with both administrative and clerical tasks that support item and exam construction. Duties include developing or importing item pools, setting permissions, making and communicating subject matter expert (SME) assignments, preparing collections for remote reviews, and otherwise creating or editing examination materials, including assisting with editorial reviews during peak exam review times.
  B. Develops material for item review and examination construction meetings, trains staff, SME groups, or individual SMEs with software use. Replies to inquiries in a help-desk capacity via email, phone, or in-person regarding software functionality or other software issues.   Prepares tables or reports that describe item pool or exam content.
  C. Assists in post processing of examination items and examination construction per board instruction, including diagnostic reports and follow up deliverables. 
  D.  Works within a flexible team, identifying developing issues and works with others to formulate and implement the response.
  E. Maintains a high degree of accuracy and confidentiality in regard to all aspects of the certification process.  The confidentiality of these item pools and changes to information in regard to them is paramount.
G. Identifies a need for and develops standard operating procedures (SOPs) and maintaining a current statement of all procedures performed for client boards including all database, correspondence, financial and routine activities and the documentation of policies relating to those activities.  The purpose of these compilations of activities and policies is to ensure consistent procedures and performance in relation to all certification activities performed for client boards.


As assigned.


Education: Bachelor’s degree required. Master’s degree preferred. Substantial course work in computer science, social science, and/or education preferred
Experience: 3 years required, 5 – 7 years preferred
Licensure or Certification:  N/A


Proficiency in Microsoft Office (Access, Word, Excel, PowerPoint, and Outlook) required. Experience with test development systems (such as Exam Developer), data manipulation/statistical scripting (python, R, SPSS, SAS, etc.) preferred.

AOA is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity, expression or any other characteristic protected by applicable federal, state, or local laws.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or practice in the investigation of any complaint, or otherwise oppose discrimination. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.

Other details

  • Pay Type Salary
  • Required Education Bachelor’s Degree
  • Chicago, 142 E Ontario St, Chicago, Illinois, United States of America