Senior Product - Manager
Paya provides simple, secure technology options enabling businesses to accept payments, get paid faster, and increase efficiency. Paya’s seamless, easy-to-use payments platform supports every stage of a business’ growth today, tomorrow and beyond. With more than 100,000 clients and two decades’ delivering smart, easily integrated business solutions, Paya has a proud and proven track record. We are all about growth and success for our partners and their customers!
Paya is looking for a Senior Product Manager to be based in our Dunwoody location.
The Sr. Product Manager role will be responsible for the overall product portfolio and activities related to the expansion of First Billing Services and Paya’s portal strategy.
The position will play the lead role for individual product creation and definition all the way through general market strategy and commercialization. This role will be heavily cross-functional and will be the “quarterback” for all activity related to new product creation and enhancement, including expertise on partner and customer experience across Paya’s distribution channels.
Specifically, this person will work with department leads and key stakeholders to identify strategy and supporting use cases, relevant KPIs and business requirements for successful product development and prioritization.
This person will also be able to competently interface with engineering and development teams to ensure project scoping and delivery.
This position reports to the Head of Product, Marketing, and Communications.
Create and manage product strategies, roadmaps, project plans, and product specifications.
Collaborate with sales, marketing, operations and engineering on product development during the discovery phase to assess cross-partner value, scope of effort, usability, and priority of product features.
Own the feature set and act as the product evangelist to build awareness.
Prioritize and create detailed product specifications to be used in written specifications, business rules, flows and use cases.
Ensure successful product rollouts by working cross-functionally with business development, marketing, operations, risk, and engineering.
Commercialize product releases using Paya’s go to market process.
Ensure that roadmap and prioritization processes are well communicated and understood across the organization.
Assist in the QA process by identifying key use cases and defining priority of any identified issues. Develop subject matter expertise for end to end partner and customer experiences – across all channels.
Create customer experience journey mapping for new product releases; assess current state for existing products, outline and address gaps (i.e. streamline merchant communication processes, partner self-service, etc).
Minimum 7-10 years experience in Product or IT.
Payments or Government Sector experience.
A proven track record of success in a fast paced, dynamic environment with multiple competing and sometimes conflicting priorities.
Outstanding, verbal, written & presentation skills, as well as the ability to persuade, inspire and motivate others.
Passion for great user experience, including the experience of internal operations and partners.
Must be self motivated, goal oriented with excellent organizational skills.
Ability to define and translate a vision into detailed and actionable plans.
Strong understanding of all aspects of agile product development & delivery.
Process improvement experience is preferred.
Bachelors degree in Business/IT Technology or similar field or equivalent experience.
MBA is preferred.
Paya is proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race,
color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Paya is proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
- Pay Type Salary
- Min Hiring Rate $100,000.00
- Max Hiring Rate $115,000.00
- Required Education Bachelor’s Degree
- Job Start Date Monday, September 23, 2019
- Atlanta, GA, USA
- Dunwoody, GA, USA