Supportive Employment Specialist ACT Team
Since 1984, Mosaic Community Services has transformed lives throughout central Maryland. Mosaic is devoted to its mission of enhancing the quality of life and promoting recovery to individuals with mental illness. We are committed to the success of our clients and employees.
A Supported Employment Specialist’s primary role is to provide assistance to individuals with disabilities to obtain and maintain competitive employment in normal community settings. This member of the multidisciplinary team conducts all phases of vocational services including engagement, assessment, job search, job development, and job support. They provide supportive counseling to enable clients to identify vocational strengths and challenges, establish vocational goals, and develop plans to reach them. In addition, the Supported Employment Specialist assists clients to recognize and target the symptoms of mental illness that interfere with their successful employment.
Principal Responsibilities and Duties:
1. Consistently submit accurate documentation within 24 hours of service delivery.
2. Submit all monthly documentation by the established deadlines.
3. Remain up to date client records including annual paperwork and vocational plans.
Assertive Engagement and Outreach
1. Meet with clients within one week of referral for supported employment services.
2. Make outreach attempts as part of initial engagement, and at least weekly when client contact ceases.
3. Demonstrate tolerance of different levels of readiness to work by using encouragement when a client appears unsure of working.
1. Conduct a vocational assessment that includes, but is not limited to the client’s overall rehabilitation goal, work background, interests, talents and skills, preferences, coping strategies, and other work related factors.
2. Explore job possibilities with the client by visiting possible work sites, and doing informational interviews.
Job Search, Job Development, and Placement
1. The employment specialist and the client make contact with employers within the first month connecting with employment services. The purpose of the contact may be to secure a specific job or to gather more information about the work site.
2. Grow pipeline of business contacts and takes time to understand employers’ current business needs as well as expectations of the open positions.
3. Conduct job development by connecting with employers based on clients’ interests and abilities, and using extensive networking to identify potential job leads.
4. Work with employers to create customized employment positions when applicable (such as job carving, job sharing, modified job tasks, etc.)
5. Provide individualized follow-along supports to clients including crisis intervention, job coaching, advocacy and counseling to assist individuals with maintaining employment.
6. Provide individualized follow-along supports to employers.
Integration with Treatment Team
1. Communicate regularly with treatment team and outside agencies.
2. Attend daily team meetings and treatment planning meetings.
3. Promote employment options in team meetings, even when other staff members may not identify particular clients as candidates for work.
4. Provide education and consultation to team members by sharing knowledge of the client in relationship to work.
5. Maintain an open approachable manor, treats others fairly and respectfully, and seeks and considers ideas from others.
Participation in Employment Team
1. Coach others regardless of performance level. Shares specialized approaches and skills that will increase capabilities of team members.
2. Encourage team unity through sharing information or expertise, working together to solve problems and putting team success first.
3. Actively participate in team meetings/group supervisions weekly and presents client cases to team for guidance, shares successes, and shares job leads.
4. Contribute original and resourceful ideas in customized teaming sessions.
5. Build rapport by listening to, discussing and negotiating with other staff/co-workers.
6. Seek to resolve disagreements constructively.
1. Plan and provides work-related support services as necessary to include grooming and personal hygiene, securing appropriate clothing, wake up calls, and transportation. 2. Provide support with benefits counseling and education around work incentives to clients connected with supported employment services.
3. Work collaboratively with state vocational rehabilitation and other employment services/resources in the community.
4. Display enthusiasm and sparks the same enthusiasm in others.
5. Model successful behaviors, a high performance work ethic, and constant self-improvement.
6. Promote the mission and vision of the organization.
7. Provide on-call coverage, as needed.
Knowledge, Skills and Abilities Required:
1. Must have a Bachelor’s degree in rehabilitation counseling, behavioral science or related discipline or significant experience working with adults with severe and persistent mental illness.
2. Minimum of one year of experience providing employment services.
3. Must have strong commitment to the rights and abilities of each person living with a severe mental illness to live in the community, work in a competitive job, and have access to helpful, adequate and continuous supports and services.
4. Skills sufficient to interact effectively with persons who have psychiatric disabilities in order to gain meaningful participation.
5. Skills and knowledge in performing supported employment activities including identifying and negotiating potential jobs, getting clients integrated into jobs, providing job coaching assistance, and client advocacy with employers and clients.
6. Ability to work autonomously with demonstrated creativity, initiative, and commitment.
7. Ability to prioritize tasks by importance and deadline and adjust priorities as situations change.
8. Effectively manage a high volume of work with competing demands, interruptions, and distractions without sacrificing poise, accuracy, or deadlines.
9. Thinks in terms of desired outcomes.
10. Knowledge of policies and procedures and the ability to follow them.
11. Must possess a valid Maryland driver’s license with less than 3 points, and a safe driving record. Will require use of own vehicle.
12. Must possess valid automobile insurance coverage and be willing to transport clients in own vehicle when necessary.
13. Completion of CPR, infection control, aggression management, first aid training and other required trainings and maintenance of certifications in all.
14. Must be flexible, punctual, and available to work weekends, evenings and holidays as necessary.
Working Conditions: Delivery of client’s treatment services are primarily provided in the community such as clients’ homes, provider offices, and/or other community locations that are safe and therapeutic to the client’s overall recovery process. Work requires low exposure to risk of physical injury by assaultive clients. There may be exposure to tobacco products through meetings with clients in their living areas.
Reports to Vocational Program Coordinator Also receives direction from Assertive Community Treatment (ACT) Team Director
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- Pay Type Hourly
- Hiring Rate $15.50
- Travel Required Yes
- Required Education Bachelor’s Degree
- N Charles St, Baltimore, MD, USA