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Contract Implementation Specialist-Electronic Banking

Avon, CT, USA Req #70
Wednesday, July 24, 2019
Who we are...
COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development. 

What we need…
 

A long term contract eBanking Implementation Specialist to directly report to the AVP of Client Services and will serve as the COCC liaison and subject matter expert for a number of software products, third party interfaces and the associated implementations. The incumbent will possess the ability to pay attention to detail, is a self- starter and has the ability to work in a high pace environment. This individual will be responsible for evaluating and executing client product and/or project deliverables.

What’s in it for you…

All of the benefits you’d expect from an award winning employer plus:

  • A robust employee training and development program
  • Generous PTO offering as well as competitive pay and benefits
  • On-site fitness center
  • Tuition Reimbursement
  • One on one career coaching
  • Financial planning assistance with certified professionals
  • Fun employee events such as company outings, trivia, sports leagues, wellness events
  • Peer recognition programs

 

What you’ll do…

  • Serve as the COCC implementation liaison for third party providers, clients and business units
  • Perform client conversions/implementations while being consultative
  • Identify and determine implementation requirements, scope and deliverables
  • Assist with advanced client and product support
  • Provide a positive customer service experience to COCC clients and colleagues that builds strong relationships and fosters client loyalty and service excellence
  • Provide ongoing input to the continual proves improvement of implementation, procedures, project plan/task list/timeline, standard work orders and other related documents

What you’ll bring…

  • Associate’s degree in Business, IT or related field or equivalent banking experience
  • Minimum of four years in banking or financial services, preferably in an implementation, technical or operation capacity
  • COCC INSIGHT or DNA CORE deposit experience preferable
  • Understanding of relational databases a plus – SQL preferred
  • Intermediate proficiency with MS Office Suite
  • Quality Assurance experience a plus
  • Ability to effectively communicate: written and oral communication
  • Ability to design, update and execute test scripts while being able to analyze and record the actual results versus expected results
  • Ability to interview and collect client data as required for product set-up, usage and system functionality
  • Ability to perform in a high pace environment with minimal supervision
  • Strong follow-up skills with the ability to multi-task
  • Ability to work some weekends
  • Ability to work over 40 hours some weeks
COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.  
  • Avon, CT, USA