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Configuration Analyst I

Southington, CT, USA Req #71
Friday, July 19, 2019
Who we are...
COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development. 

What we need…

COCC is looking to add a Configuration Analyst to support our highly innovative banking technology. This person will be tasked with providing internal support to clients’ Online Banking Systems by collaborating with internal teams and utilizing custom built tools. Inquiries requiring more significant research or that are deemed urgent in nature will be escalated to the appropriate resource as needed.  Work is performed in a high-paced environment where opportunities abound to interact with many, and varied, internet-based products.

What’s in it for you…

All of the benefits you’d expect from an award winning employer plus:

  • A robust employee training and development program
  • Generous PTO offering as well as competitive pay and benefits
  • On-site fitness center
  • Tuition Reimbursement
  • One on one career coaching
  • Financial planning assistance with certified professionals
  • Fun employee events such as company outings, trivia, sports leagues, wellness events
  • Peer recognition programs

What you’ll do…

  • Investigate and implement production solutions
  • Log all appropriate information into support systems; CRM, CC, ITS, WRS
  • Research escalated support inquiries, including issue resolution and supporting evidence
  • Implement and research security solutions across multiple tools; RSA, SQL, Portal Admin
  • Answer inquiries regarding system use and procedures
  • Ensure the final resolution of the case and communicate to internal teams the resolution of the case based on service level standards. 
  • Test implementation practices for new enhancements, bug fixes and problems
  • Engage in tactical decisions including collaborative discussions and mock ups with product and development teams for long term product health and consistency
  • Create deployment files for enterprise wide deployment including utility configuration
  • Document new feature deployment strategy
  • Deploy configuration during evening upgrade event using scheme utility
  • Review conversion configuration settings prior to a launch event
  • Document and confirm various vital settings with the conversion team. 
  • Support all facets of the product mix being implemented for the new client (iBanking, iMobile, RSA)
  • Document new support methods and strategies implemented outside of an upgrade

What you’ll bring…

  • Bachelor’s degree in MIS, IT, Business or equivalent work experience
  • One year operations / technical experience in banking, finance, or insurance industry preferred
  • Ability to analyze and interpret technical procedures, professional / technical journals and banking terms
  • Ability to communicate effectively with all levels of staff and management both verbally and in writing
  • Proficient in Microsoft Office programs
  • Experienced with SQL, HTML and Javascript 
  • Passion for learning and working with many varied products and technologies
  • Ability to demonstrate or explain concepts, procedures, and tasks to others
  • Ability to analyze information and formulate conclusions and recommendations
  • Exposure to banking procedures highly desirable
  • Some weekend work required
  • Some weeks require work over 40 hours
COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.  
  • Southington, CT, USA